The American Customer Satisfaction Index (ACSI)


Subject:
Consumer Research & Advocacy , Business , Rankings , Business Research

Description:
"ACSI reports scores on a 0-100 scale at the national level and produces indexes for 10 economic sectors, 43 industries (including e-commerce and e-business) and more than 200 companies and federal or local government agencies." View scores (some as far back as 1994) by industry or by company. Also includes news releases back to 1999 and a description of services available for a fee. From the Stephen M. Ross School of Business, University of Michigan.

Publisher:
American Customer Satisfaction Index (ACSI)

Language:
English

Source:
http://www.theacsi.org/


PID= res:lii-25453