Unit 12 Pass 2 When working as a support technician you will need to adhere to certain policies and procedures that the company operates on. Regardless of your particular terms of employment, it is a requirement to follow these policies, as failing to do so may cost you your position within the company. Organisational Guidelines When you join an organisation, you will be presented with a set of guidelines which explain the rules on different important aspects such as reporting faults, security and internet use. More specific examples of these guidelines include procedures on logging calls, or answering emails. The main reason for these is so that the email responses can be consistent and the calls will have detailed logs in case the client …show more content…
In order to fix these measures safely and without the accounts being accessed by unauthorised users, it’s important to have security measures. Before the user’s password is revealed or reset, the technician will typically ask the user to answer a “security question” which is a question personal to the user which only they will be able to answer correctly. Other security methods are to provide users with a “security phrase” which they will simply have to recite on command in order to prove their identity. In high security companies, several techniques may be used simultaneously for higher level of security. Depending on how the technician department prioritises their support requests, a Service Level Agreement may be written which explains how requests are processed and prioritised to the other departments. This ensures that departments can understand the priorities of the technician department and will therefore be more understanding if their request isn’t a high priority. A method that can be used to prioritise requests is to see which department the request is from. These usergroups can be split into 3
Has research experiences and currently working as a Quality Assurance Manager at SOLUT! , suggesting plenty of research experience. Good letters for highly recommended. 3 research presentation at local meetings and one at the national meeting. She had a family issue that prevented her going for graduate study, decided to get a job at company.
A detailed account will be provided and information will be built upon from the previous task. This report will include an analysis of the previous assignment in which political, legal, social and technological factors were discussed and how they affected selected businesses. An in depth explanation about how these factors affect businesses, Carphone Warehouse and Dogs Trust will be given. Carphone Warehouse: A factor which affects Carphone Warehouse is political factors.
These are (Virtual Private Network) VPN Policy, Password Policy and Acceptable Use Policy. Acceptable Use Policy is a policy that outlines the acceptable use of computer equipment. This policy is in place to protect employees in regards to inappropriate use. Any case of inappropriate use can expose the network to several risks, including viruses. Passwords are the frontline of protection of user accounts.
Severance Should any provision of this agreement be for any reason pronounced to be invalid or unenforceable by a UK court having expert jurisdiction, then such a provision shall be made void while the remaining provisions shall survive and continue to be binding and enforceable. Governing law This agreement is construed under and governed by the laws of the UK. Both parties consent to submit to the exclusive jurisdiction of the courts located in the UK, to resolve any and all disputes arising out of, or related to this agreement or the violation of any provision of this contract.
Unauthorised access is when a person is able to access the website or program, service, server or can access with other system. For example, if a person is trying to access an email which requires a password and has tried many attends on guessing the person or the username for this account that is not their account but then gain access to this account, this is therefore considered as unauthorised access as this is not their email they are accessing into but someone else’s which is then considered as hacking. Unauthorised access can also be when a person is trying to access a website in which they are not allowed of access to. For example, if a person is trying to access a website to watch films which does not allow access to but the person attempts to access that area, this would then would lead to being unauthorised as a message will appear on top of the screen which will not allow them access to he website. This can be another form of hacking.
Planning a head A business plan that worked for you 10 years ago might not be effective today. The market conditions keep changing after some time, so you need to set aside some time to come back to review and update your business plan. As your business expands, your strategy has to change to fulfil the new conditions in the market. For instance, your goal might change from winning new customers to building a sustainable and profitable relationship which will maximize on the growth with the existing shoppers.
B1: Whilst working as piping technical authority in current role (Year 2013), for Shell Canada Piping class development, I had established flange joint integrity calculation procedure for the usage of full rating for intermediate strength bolts in piping classes. I have utilized this opportunity within my own responsibility to ensure the mechanical integrity. I had carried out desk top study based upon ASME SEC VIII, Appendix-2 & ASME PCC-1 for verifying the integrity of flanged joints. This study has concluded that, usage of intermediate strength bolts need not to restrict the full rating of flange joints.
Question 1 a) I work as a Principal Support and Business Analyst for NHS Wales Informatics Service (NWIS), where I am responsible for managing a team of six business analysts, who support and maintain the Welsh Radiology Information System (WRIS). NWIS is a Public Sector orgnaisation, responsible for providing Information Management and Information Technology (IT) services, and support to all NHS organisations within Wales. NWIS supports over seventy national services, including systems used in Primary, Secondary and Tertiary Care (NWIS, 2017). WRIS is primarily a secondary care system and is used in Radiology in all hospitals throughout Wales. As the Principal Support and Business Analyst, I am primarily responsible for ensuring that the WRIS application performs to the requirements of its users and clinicians.
3. 24/7 IT Staff Support Working with a Microsoft CSP that offers 24/7 support will ensure your internal IT department has the necessary support for the deployment and administration of Office
5.2Staff: The policies for the staff help the staff to understand what is expected of them and to deal with the everyday issues that they might come across while working in the school. i. Grievance policy ii. Induction of new staff policy iii. Staff absence policy iv.
P4 Produce and evaluate a basic marketing plan for an organisation using the template attached or any other form of template of your choice. What is a Marketing Plan? A marketing plan is a business document outlining your marketing strategy and tactics. It's often focused on a specific period (i.e. over the next 12 months) and covers a variety of marketing-related details, such as costs, goals, and action steps.
Employees must access a variety of Licensee’s Information Assets including computers, networks, hardware devices, and third party service provider accounts. Employees who have access to Licensee Information Asset resources are to maintain strong passwords and protect their Information Asset access credentials from unauthorized use. The Information Technology department configures network server domains to meet specific password complexity requirements. These include prohibiting passwords from containing the user account name, temporary passwords forcing the user to change the password during their first login, enforcing password history controls that prohibit the use of the 12 previously used passwords, requiring users to change their passwords every 90 days, and a minimum password length of 8 characters.
For clarification regarding any of these standards, please contact your network manager, system administrator or other technical support. 2. Purpose The following minimum standards were developed to assist university affiliates to secure, manage, and maintain university-networked devices. Departments and
Sometimes, there are some scenarios where organisations does not follow the defined regulations properly. In such situation, these organisations are forced to undergo a legal consequence or punishments, which involve huge price to be paid for such carelessness. Some of the regulatory compliance followed by the organisation include: Dodd-Frank Act, Payment Card Industry Data Security Standard (PCI DSS), Health Insurance Portability and Accountability Act (HIPAA), the Federal Information Security Management Act (FISMA) and the Sarbanes-Oxley Act (SOX). These standards are described
• Auto Triage: Once incidents are detected, either by human means or through systems management tools that monitor the system for events. Next step is that where incident is assigned to particular. Assigning process can auto populated by using tool that can filter the desire team by identify key words in the incident detail. Also it automate the process of assigning task to fitting technicians depends upon availability, skill and severity • Auto Ticket Restoration: Once triaging acknowledges process completed and issue is assigned to concerning team. In incident analysis tool try to create scenario recreation of the incident.