Introduction:
Wendy Peterson, Vice - President of sales for Account/back’s Plano, Texas Office had concerns with one of her employees, Fred Wu. Fred Wu has landed one client within the Chinese market, the single largest client of the downtown office. However, there were disagreements between Peterson and Wu on several aspects. Moreover, Fed Wu requested for a personal assistant, which Peterson thought to be unreasonable. This is because only a small number of AccountBack’s most successful sales executive with numerous accounts had assistants of their own. This lead to dissatisfaction of Fred Wu, who decided to leave the organisation. Now, it is left to Peterson whether to cave into Wu’s demands or to fire him or to find an alternative solutions
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They developed a back-office accounting software product. They believed that flat organisational structure, collegial culture would strengthen employee morale and also heighten company performance. With 25% of client renewal rate and most of the clients retained services for at least 4 years, the firm earned good revenues. It had about $100 million in revenues and 400+ employees in its regional offices. The founders retired and the new CEO looked for young sales directors. One of the promoted employees was Wendy Peterson.
AccountBack Sales Organisation:
Sales executives invested time in knowing their clients and their businesses. AccountBack service team handled the responsibility for the implementation of the product and the services to be delivered. If target revenues were exceeded, then escalating incentives were offered to the sales executives. The compensation levels varied across the sales managers as their experiences.
Wendy Peterson:
Wendy Peterson, joined AccountBack after her graduation. She excelled as a junior manager. She had a shift form managing clients to sales as this seemed to be much challenging than the former. She believed herself to be a “Doer”. She began a volunteer mentoring program between junior and senior sales professionals, which enabled juniors to gain management
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(ii) Power and Conflict:
The capacity the one person has the influence over the other persons such that other persons act in accordance with his/her wishes can be defined as ‘Power’. Conflicts could be both positive and negative. Good conflicts could be encouraged but bad conflicts ought to be prevented.
Low cooperation between Peterson and Wu increases the competition and the conflict of Power. Peterson and Wu ought to forgo their misconceptions and understand each other’s intentions before selecting a strategy to resolve their conflict. They must collaborate to achieve common goal.
(iii) Communication:
There were communication issues between Peterson and Wu. These may be due to cross-cultural communication, different communication styles and norms. Peterson believed in wide communication systems between her and her colleagues. She did not want to have any misconceptions or last minute issues owing to lack of communication.
Wu communicated only when he felt the need for and never hesitated to transfer knowledge to new employees. Also, he restricted himself to discuss only official matters in office refraining from other kind of
Content Response 1 For centuries, power has been a way of establishing hierarchy and social pyramids that have helped us create the society we live in today. However, we have become more aware of the constant influence that power has in human lives thanks to the perspective of critical theory, which has showed us that power is something that constitutes all of human interactions and relationships. Michel Foucault defines power as a behavior or process that permeates all human interaction (Allen, 2011). He states that power resides in every human encounter for the purpose of transforming structures of communication and meaning. Power is not limited to only a person in a power position, but it is present in any reciprocal relationship.
With every person we meet we hold power over one another in ways that often go overlooked. These things affect how each individual is treated and lives their lives. In the story, Kindred by Octavia E. Butler, a work of science fiction, both the main character Dana and the child version of her ancestor, Rufus, exert power over one another with Dana holding the most. According to Merriam-Webster, the definition of power is “possession of control, authority, or influence over others.” In this story, power is an important theme.
Power has always been a driving force of mankind and society, history has been shaped around the idea of who can get to the top the fastest, no matter what the cost. Power has been the biggest influence from both a political and social standpoint because competitiveness is part of natural human nature. With factors such as greed and selfishness, society can be driven to say and do hurtful things. Damage done by words never truly heals. In the poem, “ Song of the Powers”, David Mason, uses the game, rock, paper, scissors, to show the complex parts of power and the factors that influence it.
111). The main reason why this is one of my favorite aspects of this book is that it encourages “reasonable down-selling” (Spoelestra, 1997, p. 112). I think that too often salespeople try to only upsell customers, and that can end in a bad experience for the customer, or not sale for the organization at all. I believe that if all salespeople abide by this rule, then organizations will be more successful, as customers will actually be purchasing something they actually want and will enjoy, which increases the chance that they will be a repeat
The meaning of power is the capacity or the ability to direct or influence the behavior
But first what is Power? When researching Power words such as authority, control, direct, command and influence all appear. These words all support the following statement “Power is the ability to influence and control the behaviour of others.” The problem with power is that it often leads to those in power abusing it. As Lord Acton famously quoted “Power tends to corrupt and absolute power corrupts absolutely.”
Power is the ability or capacity to do something or act in a particular way, Power is not only strength it is a human relationships, power is the authority one person holds over another. In the play The Crucible,written by Arthur Miller. Three characters Abigail Williams, Reverend Hale, and Judge Danforth. All want to gain power as the play goes on. But it takes a turn and influenced them negatively.
Power and influence in society have a huge impact on the way things happen and affects perception. A prime example is the power that presidents and prime ministers have. Given this power they can effectively influence and persuade others. Power and influence is often associated with gender, conflict and roles and relationships. The importance of the power and influence can be thoroughly examined using texts that demonstrate ideas presented as truths.
. John Emerich Edward Dalberg Acton once stated, “Power tends to corrupt and absolute power corrupts absolutely.” However, the usage of power can be implemented positively or negatively, depending on the intentions of an individual. By definition, power is stated as the capacity or ability to direct or influence the behavior of others or the course of events. Characters from The Epic of Gilgamesh by Sin-Leqi-Unninni and Lysistrata by Aristophanes demonstrate that not all who wield power results in corruption.
Two additional Field Sales Representatives will be hired as we extend our outside sales regions, and one Inside Sales Representative will be hired to round out our in house sales team and help handle the additional work that comes with a larger sales region. One additional Customer Service Representative will be hired to help handle the increase in customer calls due to the influx of new customers, and calls from existing customers. One Marketing and Sales Strategist will be hired to help create, develop, and implement new ideas, and procedures for the sales team as well as for the
Power as conceptualized by critical theorists. Power is one of the words that holds great effect. It is defined by Webster (2015) as “the ability to control people or things; a person or organization that has a lot of control and influence over other people or organizations”. In general, a person or organization that holds power has authority over others. Thus, power is conceptualized in the organizational communication by critical theorists.
Introduction: Communication is sharing process which involves expressing ideas, thoughts, feelings or sending the right message that is also being correctly received and understand by the other person/s who is receiving it on the other end. We all communicate with others in our lives. We communicate with our families, when we go shopping, at school or college or chat with friends. Communication with others is a natural part of life.
Power can be translated to the “ability to influence others” (Agunis, Pierce, & Simonsen, 1998, p. 456). Barack Obama has influenced millions in his lifetime by taking the power he desires to have, from being an attorney, moving up to Illinois State Senator, to becoming a US President for two terms. While he was a Senator in 2004 he was invited to speak at the Democratic National Convention. In his Keynote Address, he expressed different bases of power as he spoke. The bases of power, as explained by Agunis, Pierce, and Simonsen, are reward, coercive, legitimate, referent, and expert.
Mayer describes three ideas how one can use influence to act as their source of power. The Normative, Utilitarian, and the Coercive approaches are all ways to assert power through influence. Mayer states that one can appeal to other’s values and beliefs, convincing them what we do will be thing right thing or by offering tangible benefits. Last is to utilize power
POWER BASE TERM PAPER Yusuf, Abdulkadir-633417 | BUS4070 | 24/07/2017 Contents Introduction.................................................................................................................................... 2 Legitimate Power............................................................................................................................ 5 REWARD POWER........................................................................................................................ 7 Coercive power.............................................................................................................................. 9 Expert power.................................................................................................................................11