Case Study Of Mr. Filasky's Complaint

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In his complaint, Mr. Filasky states he contacted Verizon to inquire about a very important number he was interested in. The representative he spoke with advised him he would call him back after looking into the numbers availability. Mr. Filasky received two package a day later which he did not open. He was waiting for the representative to call him back. After waiting for two weeks and not receiving a response Mr. Filasky called back and was advised to return the packages to a store. The store was not able to assist him as well. Since then he has been referred to the Fraud and Retention department who have also not been able to assist him with the return because it is past the 14 day return period. Mr. Filasky requests assistance with

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