I would like to give a special thanks and recognition to all of the nursing staff on the great work you’re doing in helping us to advance in service excellence and clinical excellence. Your service excellence skills, clinical knowledge, and critical thinking skills go highly noticed and speak volumes to the patient, family, vendors and floating staff in the unit. I cannot express enough of the positive feedback I receive from patients, families, and floating staff during my leadership rounds. You are truly an asset in the unit in making the patient experience rewarding during the hospital stay. Although we sometime experience challenges resulting in service recovery, we will continue to maintain focus on the #1 priority, which …show more content…
Please complete the assigned training module on health-stream to ensure competency and use of the language line services. There were two telephone placed at the nursing station along with interpreting posters designed to meet the language need of the patient during the hospital stay. Attention to all Staff, the GLOBO language service line was converted and implemented on 2/28/17. Please complete the assigned training module on health-stream to ensure competency and use of the language line services. There were two telephone placed at the nursing station along with interpreting posters designed to meet the language need of the patient during the hospital stay. Attention to all Staff, the GLOBO language service line was converted and implemented on 2/28/17. Please complete the assigned training module on health-stream to ensure competency and use of the language line services. There were two telephone placed at the nursing station along with interpreting posters designed to meet the language need of the patient during the hospital …show more content…
Please complete the assigned training module on health-stream to ensure competency and use of the language line services. There were two telephone placed at the nursing station along with interpreting posters designed to meet the language need of the patient during the hospital stay. “There has been questions and concerns on when to call a Rapid Response.” When you patient is experiencing an acute change in clinical condition resulting in deterioration, rapid response should be activated. The Rapid Response Team focus on patient’s emergent needs and manage critical situation to prevent avoidable deaths. The team assists the staff member in assessing and stabilizing the patient’s condition ,and organizing information to be communicated to the patient’s physician. In addition, The Rapid Response Team member also takes on the role of educator and support to the staff by assembling the various pieces of clinical information and pulling the pieces of the puzzle together. To ensure a better patient outcome. The staff members and Rapid Response Team members make the initial contact with the physician. If condition warrants, the Rapid Response Team assists with the patient transfer to a higher level of care. Please review policy #PC505 on further
When it comes to a patient that does not speak English the first thing we have to do is find someone capable and a professional to translate, complying with all the HIPAA regulations are being taken care of and not violated. Whether it is a live person, over the phone service or if available online. We cannot ask a family member to serve as a translator because we might break the patient confidentiality if the patient does not want anybody knowing his diagnosis and the procedures being done to them. With a deaf patient first we have to find out what is the best way to communicate with the patient if by reading lips always face them forward so they can read our lips, speaking clearly so they can understand a little better what we are trying
The LSC will also disseminate any information to responders as needed, as well as ensuring that medical attentions is readily available if
Unit 1 Test Multiple Choice Questions 1.Who usually takes over the emergency medical care of a patient at the scene after an emergency medical responder has initiated care? a.Physicians b.Emergency department staff c.EMTs d.Treatment center specialists 2.Dressings, bandages and other equipment that have been used in emergency care should be replaced − a.when you finish your work shift. b.when you check equipment and supplies at the beginning of your shift. c.as soon as possible.
To help increase the rate of patients processed through the emergency room, many facilities have implemented hallway beds and chair rooms for the less acute patients. This adds to the overcrowding as well (O’Shea, 2007). When the emergency department is full, they will usually go on ambulance diversion which means that an ambulance that is caring a patient to the emergency department needs to head to another emergency department (O’Shea, 2007). This can lead to negative patient outcomes because tests and care that could save the patient’s life are delayed because the ambulance had to travel to another emergency department which may be miles away (O’Shea, 2007). The increased patient load means that the emergency department staff has to work that
In our facility administration provide continuous training to leadership and staff in order to increase patient satisfaction, our motto is ”Communicate clearly and often", every interaction with patients is an opportunity to educate them. We start teaching and educating people from the day they come in, making sure they are prepared to take care of themselves at home. Another tool that we use to ensure effective communication is providing interpreters for patients who do not speak or understand English, this is crucial for information about medication and discharge instructions. Patient whiteboards were upgraded and are use to the fullest, they serve as a communication tool between hospital providers and as a mechanism to engage patients in their care, whiteboard use could improve teamwork communication as well as patient care and awareness of their care team, admission plans and duration of admission, and significantly improve patient overall satisfaction.
Both doctors and patients need to understand each other in order to find a solution for the patient, otherwise, their communication will come to nothing. Thus, the interpreter's job is not only to put that communication at ease, but also to help save the lives of many who might be severely injured as a result of misunderstanding. However, not any family member, a nurse or a stranger can be used as medical interpreters. There should be skills and requirements that a medical interpreter is expected to meet.
The case of Lia Lee can be used holistically to showcase the negative effects which a culture and language barrier can produce between doctor and patient. It can reveal how communication and cultural sensitivity can aid in medical practice. Nevertheless, Lia’s case also shows the need for doctors and healthcare practitioners to learn more of about a culture so that treatment may be administered smoothly and without complete comprehension of the patient and their
I am able to offer patients information, resources, and helpful advice based on my experiences and the experiences of others in order to assist them in making well-informed healthcare decisions. I inform them of their condition, available options for treatment, and available support services so they are empowered to take an active role in their own care and recovery. I contribute to their overall understanding and give them the resources they need to advocate for themselves by supplying them with this peer-based knowledge. As a peer advocate, I also help to open up channels of communication between patients and medical staff. In order to make sure that their voices are heard and respected, I assist patients in expressing their worries, inquiries, and preferences.
c. There are occasions when there isn’t anyone in nurse station. d. It was discussed if there is a system notifying staff when public / visitors present in the main lobby. 2. Recommendations. a. Jennifer D recommended to keep Birth Center unit
Interpreters should take into consideration the meaning of nonverbal aspects of communication such as posture, eye contact, facial expressions, gestures, nodding, physical closeness, physical contact; loudness, pitch, speed, flow, the intonation of their voice, sentence stress etc. Even in medical discourse cultural background and beliefs should be taken into account during interpreting so as not to limit the process to verbatim rendering, which can lead to misunderstandings due to culturally rooted beliefs or superstitions dealing with health and healthcare. The job of an interpreter as a culture broker is to make sure the patients understand the doctor’s instructions and will follow them in future even if they go against their cultural beliefs, and the healthcare providers get the full and accurate picture of the patient’s symptoms, and there are no cross-cultural misunderstanding between the two
Critical Care refers specifically to those patients receiving care for life-threatening conditions. ED doctors and nurses triage and take care of minor emergencies like broken bones, dog bites, etc. to those with major problems like MI 's, knife or gunshot wounds. In the ED patients are stabilized and then sent to ICU, CCU for further in-depth multi-professional team care as an in-patient in the hospital. The unit team includes physicians, nurses, respiratory therapists, pharmacists all with additional training to work in "the units."
Introduction Clear and effective communication between health care provider and patient is one of the most important pieces of receiving healthcare. Communication helps to develop trusting relationships, relay patient symptoms to the physician, develop a care plan, reduce errors, and ensure patient participation. Lack of adequate communication, such as with the Limited English Proficient (LEP) patient, can lead to medical errors, disparities, and diminished access of this population to needed healthcare (“Health Centers”, 2004). LEP is defined as “anyone above the age of five who reported speaking English less than ‘very well’” (Zong & Batalova, 2015).
I have worked with medical students who come from the UA COM-P culture and I believe they bring a great amount of cultural awareness to their role on the healthcare team. The focus of early clinical exposure at UA COM-P makes a significant difference in learning how to care for people. The UA COM-P emphasis on cultural diversity allows for more learning opportunities and fully encompasses what it means to take care of the patient and not just treat a disease. I entered the medical field wanting to be at the bedside helping people. I think this gives me a unique view, and ability to help contribute to UA COM-P diversity centered training and culture.
Attend to your own needs during and following the distribution of bad news and issues of counter-transference may arise, triggering poorly understood but powerful feelings. A formal or informal debriefing session with involved house staff, office or hospital personnel may be opportune to review the medical management and
Regarding effective communication, “good interpretation and good translation go a long way toward solving cross-cultural communication problems and language barriers in health care” (Dreachslin, Gilbert & Malone, 2013, p. 289). These services, through interpreters or voice-assisted devices, provide better opportunities to blend cultures and understand the tradition and beliefs of diverse populations. These two topics were just samplings of the information discussed, but they stuck out to me on a personal level, while pushing me to promote cultural competence and understanding beyond this course in all my future workplace