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Patient Satisfaction In Health And Social Care

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Patient satisfaction is one of the key factors in the healthcare sustainability social pillar. It represents patient fulfillment in regards to cost, accessibility to services and resources, and patient wellbeing. It is analogous to customer satisfaction. It is also defined as “a healthcare recipients’ reaction to salient aspects of the context, process, and results of their services experience”. This means that patients satisfaction is an evaluation of the received services and experience (Faesipour & Ferreira, 2013)

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