St Vincent Hospital Case

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Saint Vincent Hospital is grappling with a hospital wide issue involving workflow. Data analysis demonstrates that approximately 75% of all admissions and discharges to inpatient units occur during the 3-11 shift. Both patients and 3-11 staff voice tremendous dissatisfaction. Patient complaints include waiting around on 7-3 shift anticipating discharge, and not feeling safe driving home after dark; especially in winter months. Staff of the 3-11 shift express it makes little sense that more support i.e. doctors, social workers, discharge planners etc. are employed on 7-3 shift; yet the majority of discharges/ admissions occur on 3-11. Emergency Room staff accuse units of not taking admissions in a timely manner. Unit staff accuse Emergency

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