Effective Communication Analysis
Communication is the process of exchanging information which happening in our life every day. To be effective communicators, developing effective communication skills is essential. Effective communication is defined as verbal speech or other methods of relaying information that get a point across. Effective communication is also a two-way street. It’s not only how you convey a message so that it is received and understood by someone in exactly the way you intended, it’s also how you listen to gain the full meaning of what’s being said and to make the other person feel heard and understood. Effective communication skills are fundamental to success in many aspects of life such as health care in physiotherapy is essential to make sure patient …show more content…
Low literacy and language barriers resulted in patients not understanding the health care environment, requiring that health care professionals adopt strategies such as limiting and repeating information (Safeer and Keenan 2005, Katz et al 2006, amalraj et al 2009, ngoh 2009, Salazar 2010). The majority of physiotherapists felt that providing care for patients with different language affected the time required to deliver care, as well as the volume of work and costs, for example in relation to providing interpreters, and that barriers added to patient stress. This was also responsible for increasing waiting times for other patients and affected target response times. For example, physiotherapy for patients on older people’s care wards was delayed until visiting times because family members couldn’t interpret information and tell the patient what the physiotherapist wanted him or her to …show more content…
In the health care industry, effective intercultural communication carries greater importance as it affects patients’ physical and mental well being, (Voelker, 1995). There are 2 keys point for successful communication which are congruence between verbal and non-verbal message which engaged listening, managing stress at the moment, the ability to communicate assertively, and the capacity to recognize and understand your own emotions and those of the person you’re communicating with. In order to communicate with patients of different cultural background effectively, many strategies which can be used by physiotherapists to overcome the barrier between
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