Cathay Crosby, Assistant Director, User Services
Manages the IPL's Ask-A-Question reference service. Provides training for new student and volunteer Ask-a-Question reference librarians. Directs the IPL's LIS program membership outreach and marketing.

Michael Galloway, Manager, Digital Collections
Manages the IPL's online collections. Instructs students in IPL member school workshops in collection development and maintenance for the IPL. Provides technical support for QRC, the in-house software that runs the IPL's Ask-a-Question email reference service, and Hypatia, the in-house software that houses the IPL's digital collections. Performs website maintenance on the IPL.

Malissa Ruffner, Administrative Coordinator
Coordinates all reference volunteers, maintains user accounts, provides support to faculty and assists with administration of the Ask-a-Question reference service.