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1.1 Communication Matters Case Study

332 Words2 Pages

1.1- Communication Matters
Task 1
What is One-to-one communication?
One-to-one communication is when two people talk or write to each other. There are no group parties and there are always just two individuals contributing to the method of communication. One-to-one is effective in the fact that it allows care workers to talk to work colleagues, service users themselves and their relatives giving and receiving vital knowledge. For one-to-one communication to be successful, 3 main skills are required. These include; listening, information-giving, and questioning skills. This method of communication are needed in all health and social care settings as it is vital for supportive and successful relationships to be maintained with colleagues and

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