Alvin The Croupier Case Study Summary

Introduction
Alvin, the Training Director, wants to send 100 croupiers for the wrong training course. And Margaret, the Director of Gaming Operations, is not approving the idea. This assignment is to state the mistake that Alvin made and the recommendations he can follow. The scope of this assignment is to state the mistakes, recommendations and the effective strategies to get Margaret to support the training.

1. In your own analysis, what possible errors were being made by CAC’s Training Director from the perspective of training needs assessment, transfer of learning and training evaluation?

Training need assessment
Alvin did not do the very first step, of sending any trainee for training, which is the Training needs Assessment. Without

What kinds of recommendations would you propose to the Training Director to ensure that the errors you identified are eliminated?

Training need assessment
Alvin should start with conducting the organisation analysis, task analysis and the person analysis. He should find out what are the croupiers’ strengths and weaknesses, the right training content that benefits the company’s goals and objectives and if the croupiers have the skills to perform the tasks. He, first, needs to take in the company’s strategic direction into consideration and he must get the support from the managers, peers, and employees and the training resources.
Secondly, he needs to analysis for the right croupiers who need training, by looking at his or her basic skills, which consist of cognitive ability (New York: McGraw-Hill, 1978) and reading ability (Torrence & Torrence, 1987, pp. 44-49), self-efficacy and the awareness of training needs, career interests and goals. After that the input and the output of the training, the consequences and feedback, all must be take

He needs to find out the procedures and facts of the job, he needs to find the right croupier with the right skill, ability or knowledge to complete that specific job or task. He also must include conditions such as necessary equipment and environment features or performance standards
Transfer of learning
In order to bear the fruit of the training programs, Alvin must allow the croupiers to effectively and continually applying their new skills and knowledge. The work environment is one important factor to achiving an effective training of learning, and it starts with the Margaret’s support, which he failed to get her approval.
Without the support of their boss, the croupiers wil not be able to see the benfits of the training programs. also the work environment has to be able to support croupiers’ perceptions and the use of the new skill or knowledge, in other terms the climate for transfer.
Peer support is also one factor that can affect the croupiers’ willingness to attend training and learn the new skills.