3.2 Explain The Main Points Of Agreed Procedures For Handling Complaints Essay

They should communicate this commitment as often as possible in speeches, directives, and organisational publications. It is essential that their actions should set the example for ethical standards in their

(1974), all healthcare staff are legally required to take reasonable and practical safety measures to protect themselves, other staff, and anyone else who may be at risk within the workplace. (HM Government, 1974) This means that all staff must adhere to the policies and procedures within their workplace and ensure that any information regarding risk to others is displayed clearly. This also coincides with the NMC’s code of conduct in regards to competence and knowledge. It is vital that all nurses have a professional and ethical responsibility to ensure that their knowledge and

In the ever changing landscape of health and social care and children and young person’s settings there are many pieces of government legislation and regulatory framework that service providers and organisations must now comply with. For example Care Quality Commission (CQC) introduced the essential standards of quality and safety which are central to the workplace. Every staff member has responsibility for providing good quality social care. Social care governance is the process by which organisations ensure good service delivery and promote good outcomes for people who use services. It is the responsibility of every staff member, every manager and every service in social care to ensure that social care governance is an integral part of their practice and service provision so that there is shared ownership and accountability at every level within the organisation for the standard of social care being provided.

This gives a summary of the things you must do. The Health and Safety law applies to all employees and employers whether they are self employed, volunteers, apprentices, mobile workers or home workers. These are the rules they must follow: Employers have responsibilities and they must: Provide and maintain safety equipment ensure materials are properly stored, handled, transported and used provide the correct information, training, instructions and supervision in the workplace and also to make sure employees are aware of

These goals should be geared toward total quality and supervisors should continue to motivate all clinical employees. There are many types of customers. They can be broken down into two categories: internal and external. They are somewhat self-explanatory, internal customers are those that are within

Beneficence is the core principle that refers to the act of ‘doing good’ and advocating for the patient. All nurses should take positive actions to help their patients and to have the desire to do good. On the other hand, nonmaleficence is the core of the nursing ethics and it revolves around the idea that nurses have to remain competent in their field as to avoid causing injury or harm to patients. Nonmaleficence also requires all health care professionals to report any suspected abuse. The last ethical principle is justice.

My goal would be to ensure clear and concise communication for the client in the case that I would need to report harm to self, harm to others, or court requested information. I feel that these are tools essential to my work with clients, even if an agency does not adhere to them, promote them, or teach their employees the dignity and worth of a client. I have decided to implement the statement of confidentiality at the beginning of all my sessions with clients by creating my own form and giving a signed copy to my clients to resolve my ethical dilemma, even though this is optional at my field placement. I am comfortable with the decision that I made because I have seen it has made an enormous difference with my rapport and trust with a client. Clients are now comfortable to express and delve deeper as I have been able to uphold integrity and their worth as a person by being fully informed.

I will make sure to preserve a unified environment despite any difference I may have with clients or employers. I promise to adhere to the standards of professional stability and will take any responsibility along the way to the end goal. I assure that I will uphold the integrity of clients as I carry out the process to achieving the end goal because my professional values are vital to the honor of the profession. In doing this, I recognize that I will act as a responsible supporter for any clients I may

Introduction Optometry is a profession that is privileged to help serve the eye care needs of the public. It is entrusted by the government and society to do so in a professional and ethical manner. It is our responsibility as optometrist to always provide the best eye care to our patients. Our patient’s interests should be placed above self-interest and it is the primary ethical responsibility of all health care professionals to do so. This applies to optometrist especially as we are responsible to look after the best interests of our patients with regards to the patient’s eye, vision and general health.

Leavitt and Leavitt (2011) claim that nurses and doctors should act without delay in case they feel that patients might be at risk. Doctors and nurses should be considerate and kind to the patients by listening and attending to all their concerns. Teamwork is an important professional value that is vital in the provision of care centered on patients. A culture that is based on learning from previous mistakes and openness is fundamental in the provision of care and ensuring that patients are satisfied. In view of that, workers in the health sector should maintain honesty with the patients they are attending