ipl-logo

3.2 Explain The Main Points Of Agreed Procedures For Handling Complaints Essay

861 Words4 Pages

1.1 Explain what it means to have a duty of care in own work role. Duty of care means to have a legal responsibility towards others. It is a legal requirement that all health care workers must put the interest of their service users first and make sure that the service users do not come to any harm be it abuse or self-harm. As a care giver, my duty is to provide care according to the organisation’s code of practice in my day to day work, to make sure that my service users are supported and treated with dignity and respect by following the policies and procedures set out by my employer, it is my duty of care to involve service user in their care unless it is not possible for them to be involved. Service should be provided in a safe environment …show more content…

Respond to complaint by Listening to the complaint Keeping record of complaint Respect and keep confidentiality Refer to company complaint policy When a complaint is made, it should be taken seriously and the correct organisational procedure should be followed by referring to employee handbook which state that all complaint by a service user be reported to the care coordinator immediately. It is advised to suggest to the service users to put their complaint in writing or use the complaint forms which they can find in their care plan folder. 3.2 Explain the main points of agreed procedures for handling complaints. The main points of agreed procedures for handling complaints are- The complaint procedure is documented and readily available to all including service users and their family, the complaint is taken seriously and thoroughly investigated, the complainant is respected and their complaint acknowledged and dealt with by a line manager or a senior member of staff as soon as possible. The complaint procedure should be understandable to all. If a complaint is made against someone they will be informed and given the opportunity to respond and have the right to appeal the

Show More
Related

  • Unit 5 Health And Social Care Nvq3

    301 Words  | 2 Pages

    As a Manager it is important to keep your skills, knowledge and practice up to date at all times and this can be achieved by using findings from research, critical reviews and enquiries regards social care. The care we provide must be safe and effective. By looking at the evidence, making a professional judgement, then applying the knowledge when making decisions regards your own practice, we can ensure the care we deliver is done so in a safe way and in a way we are able to account for our actions. It is important that you are able to pass any knowledge gained to your staff to ensure their work is also carried out in a safe and accountable way. It is important for all who work in social care to be able to apply their knowledge.

    Read More

  • Hrm/531 Week 4

    546 Words  | 3 Pages

    1. What problems did you encounter when handling the complaint? Whenever I received complaints, the problem is that the subordinates usually deny or come up with some explanations making it difficult to discuss it in a genuine manner. Sometimes even if we reprimand them for their mistakes it creates a very tense environment in the hospital and it also affects the quality of work.

    Read More

  • Research Paper On Beverley Allitt

    1239 Words  | 5 Pages

    Jata MacCabe Mrs. Jamieson (4) Sociology 120 October 7 2015 Beverley Allitt: Nightingale Nightmare Do No Harm “I will not do anything evil or malicious and I will not knowingly give any harmful drug or assist in malpractice.” Before a nurse may assume custodial responsibility over any patient, they must first pledge the Nightingale Oath. This vow states that as that as a healthcare professional your first responsibility must be assuring the safety of each patient in your care. In all healthcare facility interactions, a fundamental trust in medical professionals is required to assure timely and effective treatment —a deep-seated faith in healthcare workers assures prescribed medications and rehabilitation regimens are strictly adhered to.

    Read More

  • Statutory Frameworks That Underpin Service Provision Essay

    2771 Words  | 12 Pages

    Safeguarding is a part of our duty of care, our responsibility to keep service users safe, secure and free from risk of abuse or neglect. By abiding by our duty of care, acting in their best interests and considering their whole wellbeing, we are expected to ensure that we do safeguard and protect individuals under our care. Another part of our duty of care is to empower service users, to support them to make decisions (choice) for themselves and maintain their independence as much as possible. Duty of care also means we must protect an individual’s rights to safety, their own beliefs, to adequate nutrition and all of the other human rights they are legally entitled to.

    Read More

  • 2.1 Explain Theories And Values That Underpin Own Practice

    2657 Words  | 11 Pages

    Explain what it means to have a ‘duty of care’ in own work role It is where we have a responsibility to maintain the health, safety and wellbeing of others. Providing a safe working environment and conditions, offering constructive feedback, to work in a safe and compassionate way to protect others from harm, abuse, and neglect. To promote the wellbeing of others and to also support co-workers and others. Putting the individuals needs and interests at the centre of their care, ensuring the individuals needs are met and met to a high standard.

    Read More

  • Pros And Cons Of The Care Quality Commission

    1154 Words  | 5 Pages

    The CQC uses and monitors services continuously, it is also the entity responsible for gathering and analysing information, then publish their findings to give consumers clear information when making choices and to help services improve. The kind of information they use is inclusive of: information collected directly from care providers, information about people’s experiences and vies from their families and carers and lastly data used to plan inspection

    Read More

  • Cyp 3.3 Health And Social Care Study

    698 Words  | 3 Pages

    EVERY CHILD MATTERS, 2003 It deal with well-being of children and young people from birth to 19. Children welfare is paramount. Every child matters legislation apply to every child, whatever their background or circumstances, children should healthy, stay safe from harm or abuse, enjoy and achieve their goals in life. Make positive and healthy contribution and experience economic well-being. Any organisation working with children and young adult must work together to safeguard children in all ways.

    Read More

  • 3.1 Explain What Is Meant By The Term Duty Of Care

    485 Words  | 2 Pages

    Explain what is meant by the term of 'duty of care': Duty of care is when we must follow the correct policies and procedures in order to protect and safeguard children from any harm. This means that we have a respnsibility to do daily health and safety checks on all equipment that children are likely to use encase any of it is broken, we must carry our risk assessments in order to make sure that all work areas and play areas are safe for children to use and also most importantly we must carry out fire drills so that children are familiar with the sound of the fire alarm, aware on where they have to go in order to reach safety and what they have to do. Upholding the rights of children and young people:

    Read More

  • Multi Agency Working Essay

    1557 Words  | 7 Pages

    ‘’When person, and the interests of a person should be at the centre of all relationships. People and where appropriate their carers, must be recognized as partners in the planning of services which should be integrated and based on collaborative working across all sectors’’ (Health, Social Services and Public Safety) Multi-agency working involved a number of professionals from different medical services all working together to provide the best holistic care for the individuals using the health and social care services. Multi-agency working within the health and social care setting is very important for both the professionals and the patients because it can provide an overall quick and accurate procedure of care.

    Read More

  • Level 5 Health And Social Care Level 3 Essay

    594 Words  | 3 Pages

    1.1 Identify the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints in own area of work. The Local Complaint Stage (1) Immediately after hearing of a complaint, contact the complainant to determine where their issues lie and what they would like to see as a result of the investigation. It is important that the local manager • Demonstrates a caring attitude and shows that there is a genuine attempt to understand the problem. • Ensures the complainant is aware of the complaint process and timelines • Provides the complainant with their contact name and telephone number • Obtains all complaint details at this point of contact to avoid the customer having to repeat themselves

    Read More

  • Multistate Licensure Compact And What Are Its Implications On Nursing

    850 Words  | 4 Pages

    The standard of care has set a minimum criterion for job proficiency (Melanie T. Gura, 2008). 4. Discuss professional accountability and responsibility and their implications for nursing

    Read More

  • Level 5 Health And Social Care Essay

    579 Words  | 3 Pages

    It is the responsibility of every staff member, every manager and every service in social care to ensure that social care governance is an integral part of their practice and service provision so that there is shared ownership and accountability at every level within the organisation for the standard of social care being provided. • Outcome 1: Respecting and involving people who use services • Outcome 2: Consent to care and treatment • Outcome 4: Care and welfare of people who use services • Outcome 5: Meeting nutritional needs • Outcome 6: Co-operating with other providers • Outcome 7: Safeguarding people who use service from abuse • Outcome 8: Cleanliness and infection control • Outcome 9: Management of medicines •

    Read More

  • Why Is Duty Of Care Important

    405 Words  | 2 Pages

    duty of care: Some individuals who can live autonomously and securely at home with some cause and bolster get a kick out of the chance to get out and associate with other persons who might be in a similar circumstance. Day focuses can give this and offer assistance and exhortation towards free living. Why is Duty of care important?: Fundamentally, an obligation of attention duty is the lawful commitment of both people and organisations to cling to a standard of reasonable care when performing acts that could predictably hurt others. This is the primary indicate that requirements be built up before suing people or organisations for demonstrations of carelessness.

    Read More

  • Unit 200 Executive Complaints

    64 Words  | 1 Pages

    CIT 200 – EXECUTIVE COMPLAINTS An executive complaint is a notice of error or complaint addressed to an Executive Officer of RCS. The Template Letter for executive complaints should be used for the written response. Either the Loan Administration Director or Vice President must approve the response before sending to the borrower. The signature line will reflect the respective job title for the signor.

    Read More

  • Sports Direct Case Study

    784 Words  | 4 Pages

    Sports Direct Sports Direct was founded by Mike Ashley in 1982. Sports Direct have now expanded and have become not only the UK’s leading sports retailer by revenue and operating profit, but also the owner of a significant number of world famous sport, fashion and lifestyle brands. Sports Direct currently operate 420 sports stores in the UK alone, the majority of which trade under the SPORTSDIRECT.com fascia. The Premium Lifestyle division operates 130 stores in the UK and internationally.

    Read More

More about 3.2 Explain The Main Points Of Agreed Procedures For Handling Complaints Essay

Open Document