8 Dimensions Of Quality In Communication

Quality can be a tricky thing to explain. Everyone has their own unique interpretation of what quality means to them. What one person believes to be quality may not match someone else’s definition. This doesn’t mean that either is wrong. To improve the understanding of quality you could make a commitment to be more efficient at what you do and measuring the success of that. Mistakes can be tracked, and the improvements can be made. Quality can be user specific, but by understanding the values of the customer you can improve this. Garvin eight dimensions of quality is Performance, Features, Reliability, Conformance, Durability, Serviceability, Aesthetics, and Perceived Quality. Performance refers to the efficiency with which a product

It is because there are many different parts in an organization such as financial department, human resource department and etc. It is difficult to devise a coherent strategic plan relating to quality when communication is imprecise. The communication within an organization also important to coordinate all labors activities. It is also to ensure they can work together even they perform different function in one organization. Communication using visual management pictures the goals and approach. It motivates and encouraged people to do the changes, by showing predict the benefits. Even though, the communication process can lead to the worst to the certain part of process, it will be okay when people in the process are together to improves themselves for getting better during working session. Communication enables planning. When organizations improve their communication process within organization, the quality will also improve. Communication are not only happens when they talk to each other but it including by using the differences communication tools and techniques such as posters, flyer, websites, newsletter, mailing, blogs, forums and others. The most important are it must be easy to understand by all to avoid

While Marketing perspective is refers to the planning processes used by an organization to achieve a set of long term goals. Engineers are interested in applying mathematical problem solving skills and models to the problems of business and the industry. Engineers also apply statistical thinking of the problem of reliability. In management perspective the key is the planning process and a long term orientation. Firms establish a planned course of action to attain their objectives.

The system view involves the understanding that product quality is the result of the interactions of several variables, such as machines, labor, procedures, planning and management. Operation management focuses on the management and continual improvement of conversion processes. This system view focuses on interactions between the various components that combine to produce a product or service. Operation management uses the system views that underlies modern quality