The Role Of Blame In Organizational Decision Making
When things go wrong, does your organization put its energy into finding the guilty parties to blame? Or does your organization work to solve problems?
We have developed into a blaming society. Mom blames the older siblings when problems arise in the household. Teacher finds someone to blame when things go out of control in the class room. Management and unions blame each other. Political parties use blame in the extreme, and it is disruptive, subordinating national goals under political aims. Spouses unfortunately play the blame game to the destruction of marriages and families. Experts in many realms teach that making things better should be the focus of our energies. The barrier to this is blame.
Blame is the process of assigning responsibility
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Neither is there room for emotional upheavals. Solving problems requires the use of a process, much of which was created by Deming. TQM, the quality system of modern companies, provides the structure and knowledge on how to solve problems the efficient way. Whether you are pursuing continuous improvement, organizational reinforcement, or improving performance on various levels, the issue of blame vs. problem solving is critical.
When problems occur, such as lack of performance, failure to meet commitments, etc, and you need to intervene, use problem solving. Begin by trying to understand the problem and underlying issues with the employee. Poor performance can be the result of boredom, stress, limited skills or knowledge, or other systems issues such as equipment or authority. Working with the employee to attack the root problem will help avoid it in the future. The focus is on the future. Additional scenarios by Robert Bacal:
Blame
Mgr: John, you should have let me know this work would not be ready for the meeting. We all looked stupid in front of the boss, and it's going to take us time to
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