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A Day In The Life Of A Manager Case Study

1673 Words7 Pages

A Day in the Life of a Manager
Prepared for Puan Norzan Abdullah
By Chan Choi Leng
October, 2014
HELP University

Executive Summary
The case study is about the day in the life of a bank manager. The bank manager is called Majorie Wong-Gillmore and she is working at the Milpitas branch of Security Pacific National Bank. Every day, the bank manager has busy routine to perform activities and the management of the business. The relationship between Wong-Gillmore and her customers, her staff people and outsiders are being concern. The case study discusses the managerial role played by her and the management functions performed by her and also the management skills possessed by her as a bank manager.

1. Which three …show more content…

As a leader, it is important to manage the responsibilities and performance of the staff. As a liaison, it is important to have network with the internal and external people in the organizations. Wong-Gillmore’s interpersonal roles include leader and liaison. She leads her staff and teaches them how to explain to customers. She is going to hire another assistant manager to easier her work. She also plays a role as liaison as she has a close relationship with her staff and her customers.
1.2 Informational roles
Informational roles involve the giving, receiving and analyzing of information. It is important to seek the information and lead the staff to achieve the objectives as a monitor. As a spokesperson, it is important to transmit the information about the company to the outsider.
Wong-Gillmore plays as a monitor that she monitors her staff about the types of checking account so that they can explain to the customers. She also plays as a spokesperson that she gives information about the bank and services to her customers.
1.3 Decisional …show more content…

She has list down three pages list of the things to do the night before she went to work. She tries to visit to potential business clients each day to bring in new customers. She has planned to meet the customer of a Chinese Restaurant. The owner is installing a new credit card imprinter that will deposit credit slips into a Security Pacific acceptance account. There is also a new customer campaign that has most recently been aimed at certified public

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