Bank Recruitment Plan Essay

ADZ Bank recruitment and retention action plan

Student’s Name Course code + name

Professor’s name

University name

Date of submission

Introduction

Human resource capital is an important input to ensure smooth running of an organization. As an organization grows, there is need to expand the size of human resource capital to effectively handle customers (Thomas & Presland 1993). The decision by ADZ bank to enter into Hong Kong and Taiwan markets that require at least fifty new customer service executives requires a robust recruitment and retention action plan to be designed. The recruitment plan is a strategy to hire suitable applicants for the bank’s AZ customer service center. This plan is in line with ADZ bank intentions to recruit at least one hundred customer service employees every year for the next three years. It is part of the bank’s strategic plan to establish its presence in the larger Asian region.

Recruitment and retention policy

To design a robust recruitment and retention plan for servicing ADZ bank contact center on yearly basis for the next

This will be made possible through promotions of executives who exceed performance expectation of the institution. ADZ bank will have in place education and training program to provide customer service executives with skills and knowledge to enhance their leadership and governance abilities. Conferences and seminars organized and facilitated by ADZ bank will be provided for contact center executives on a regular basis on contemporary issues and developments in customer service sector. ADZ bank will encourage participation of contact center executives in leadership and governance activities by partnering with institutions of higher education offering leadership and governance