ALDI: Customer Relationship Management

It has launched many superstores which offer groceries and also a good shopping environment. It has been successful in creating a brand name and good reputation as the leader in the industry. Their everyday low prices philosophy was influential in developing the loyalty of customers that prompted the growth of the company. This constancy in price and service empowered Wal-Mart to establish a reputation of loyalty. Customer loyalty has been increased by development of reputation and brand name which has helped in reducing the price elasticity of demand.

Because of the surveillance of consumers by retail anthropologist, they both impact back and forth. In reality, the retail industry improve their business by learning consumers habit or favorite shopping. And consumers feel excited with their rewards, coupon or voucher; even though these are only couple bucks. Thus, the surveillance of consumers by retail anthropologist is the best way improving retail industry, keeping track consumers loyalty, and being used with security purpose. Because of their good purpose; therefore the government should not suspend the using of surveillance of consumers by retail

The Pantry’s use of forward integration contributes to this bargaining power. They receive much of their in-store goods from Budweiser, Frito Lay, and Coca-Cola, who in turn provides delivery services directly to stores. Bargaining Power of Buyers Low brand loyalty and minimal switching costs make the bargaining power of buyers high. Buyers make the decision to patronize other businesses when the opportunity to pay lower prices, presents itself.

For the business-level, Trader Joe’s adopted a differentiation focus strategy. According to our textbook with this strategy, Trader Joe’s seeks to differentiate in its target market. They rely on providing better service than broad-based competitors. Specifically, they focus on the special needs of the buyer in other segments (Dess, Page 159). Joe’s differentiates its self from other grocers by providing a unique shopping experience fortified with their private label goods and great service from their crew members.

Costco looks to buy from local suppliers in order to cut down on distribution costs and appeal to the local tastes. This also benefits the local economy by supporting local businesses which in turn benefits Costco. Another reason why Costco globalizes is to stay ahead of its competitors, which prevents them from being a threat in the future. By expanding its market reach far and wide, Costco is safer from shifts in the market related to prices and products.

Consumer Reports magazine reports that Costco is the leader and is the preferred retailer in the opinion of the readers based on factors such as product quality, value, friendliness of store and staff, ease of returning items, and overall service. Costco was also considered the value leader by providing the best bang for the buck. Walmart, Sam’s Club, and Target fell below Costco’s ranking in terms of popularity and value for consumers (Keshner, 2010). Psychographic characteristics typically go beyond the external focus and are not as easy to quantify but do identify why consumers buy a particular product or service (All Business,

They have done so by consistently outperforming other “industry giants” like Walmart and Target by providing high-quality products to customers at lower prices. They maximized the return on a number of factors such as pricing, store layout and design, store locations, advertising and marketing philosophies and more. According to Jim Sinegal, in the end, it boils down to just treating people right and providing a consistently good quality product at an affordable price. Because of their ability to make the best use of these key factors, they have built themselves into a successful company with a global

4 Loyalty appears to be in great force at Whole Foods out of the seven moral principles. Whole-food excellence and committing to honor each individual and their individuality has something to do with trust. The company admires those who are eager to consume knowledge and state their opinions on certain topics. Whole Foods take pride in each person’s background. They treat all employees equally and respect each other as human beings.

Chief element of Chipotle's strategy One of the main chief elements is that they have high quality food while still having low prices to satisfy their customers. As described in chapter 4 in the book, Chipotle is using a resource-based strategy to really "deliver value to customers in ways rivals find it difficult to match". Another one of the chief elements of Chipotle's strategy is that they use high quality ingredients. It is very important that Chipotle continues to use these natural/organic ingredients to have that upper hand against other competitors. Even though organic ingredients cost a lot more than regular ingredients, using them will always make Chipotle really stand out especially when/if they begin to advertise how much healthier

Buyer powers, supplier power, threat of substitute product and services, threat of new entrants and rivalry among existing competitors are the important five forces model that identify competitive power in business situation. • buyer power Buyer power is also represent as the market of output. The capacity of customer to put the firm under pressure, which also influences the customer 's affect ability to value changes. Firms can take measures to diminish buyer power, for example, actualizing a loyalty program. The buyer power is high if the has many alternative and low when there are few alternatives.

Competencies: Walmart’s ability in procurement is very strong. Keeping prices low, and even matching competitors’ prices are ways that helped them become the common choice retailer for any ordinary households. By employing marketing tactics and heavy advertising, they make sure consumers receive the best price for their items and are well aware of it. They also possess sustained supply chain relationships that save them capital for developing new stores and improving their online presence and e-commerce, all of which add to their sustainability. JCPenny Company,

Publix is smart about offering these deals because it gets people in their stores and gets people to spend money on other items that are not bogo. On a side note, I believe if you only want one item that Publix has on sale for bogo you can speak to a manager and they