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Examples Of ATM Dispense Error

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ATM Dispense Error

With the increasing adoption of cards in day-to-day retail transactions by many bank customers, ATM dispense error is an experience cardholders may face at some point and must understand how to handle.

What is an ATM dispense error?
An ATM dispense error occurs when your account has been debited for a certain sum of money but an equivalent sum of cash was not dispensed by an ATM. The error can occur when you use your card at your bank’s ATM or at the ATM of another bank and it can be as a result of any of the following scenarios:
• Your account is debited for the intended sum of money you want to withdraw but no cash is dispensed by the ATM
• Your account is debited for twice the sum of cash dispensed by the ATM
• Your account is debited for the intended sum of money you want to …show more content…

• Carry out your cash withdrawal transaction by following the ATM instructions as improper sequence of instructions may create transaction errors that may cause the ATM to malfunction and cause dispense error.
Resolving a dispense error

• Get a printed receipt

It is important to always request a receipt for any withdrawal you make at an ATM as the receipt would provide valuable information such as transaction date, time and the identification number of the machine. A receipt would also help prove your case by assisting the ATM owner with useful information in effectively carrying out an investigation into your complaint.

• Report the error to your bank

Wherever an ATM dispense error occurs, your bank is the place to report such error. You should get in touch with your bank quickly in order to ensure a timely resolution and refund of your money. Your bank will procedurally request you to fill a dispense error complaint form to report the withdrawal failure.

• Fill a dispense error complaint

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