The Healthcare Effectiveness Data and Information Set (HEDIS) and The Joint Commission grew out of a movement, which recognized the need to identify and measure quality health care in the United States. The origins of HEDIS and the Joint Commission may be traced to the establishment of “a minimum standards for hospital care” adopted by the American College of Surgeons as a part of the Hospitalization Standardization Program. The ACS directly linked quality medical care with a quality patient record. The concept of quality measurement came to light when statistician Walter A. Shewhart identifies good processes equal a good product. He further demonstrated a method of measuring the processes by collecting data to be analyzed and measured.
Patient safety has received much recognition after the Institute of Medicine’s publication of “To err is to human: building a safer health system” , patient safety includes the avoidance, prevention and amelioration of adverse events emanating from health care delivery procedures and it comprises of systems of patient care, error reporting, and starting new systems aimed at reducing risk of errors in patient care as well as care functions which nursing has sole responsibility (Berland et al., 2012). The common media for the transmission of HCAIs are the hands of healthcare professionals, from patient to patient and within the care environment (Allegranzi & Pittet 2009). Patient safety is the ‘’patient’s freedom from unnecessary real or potential
Background and Significance of the Study Moral integrity is the key ingredients and navigator in professional nurses that lead to ultimate goal of nursing care. It has been recognized as a fundamental part of professional nurses’ practice (Ulrich et al, 2010; Pavlish et al, 2012). Professional nurses play the largest role to support the need for individualized treatment of the patient. The goals of the profession of nursing are related to ethical and involve protecting patients from harm while providing care that is the most benefit for the patient (Bosek, 2009; Kopala&Burkhart, 2005; Helft, 2011; Susan, 2013,). Nowadays, professional nurses have encountered to face and manage with moral problem that occur from complexity of patient health problems, advances in technology, inappropriate of health care system, policies and priorities that conflict with care needs, inadequate staffing and increased turnover, or lack of administrative support (Brazil et al.
As displayed in Tilda Shalof’s novel A Nurse’s Story: Life, Death and In-Between in an Intensive Care Unit, taking responsibility reflects the high quality of care given by the nurse in question. It reveals maturity and strong self concept when a nurse can admit to faults or weaknesses and improve themselves because of them, as well as taking pride in one’s work when they exceed the expectations of the care they’re required to give. Additionally, it is equally important to acknowledge excellent care provided as a nurse, the growth and development of one’s skill with nursing; once more, to indicate self-awareness and responsibility. As such, it becomes quite clear, through the heavy allusions in nursing literature, to the first-hand experiences of a nurse in practice, how essential the trait of accountability is in the nursing practice. One may even say it’s the heart, of even the apex, of nursing
INTRODUCTION Delivering the right care at the right time in the right setting is the core mission of hospitals across the country. To helping PATIENT improve the quality of care they deliver every day. So by providing information and assistance on how to improve care and by working with manger of hospital, doctor, nears and research agencies to create a policy environment on which quality and safety The goal of this part to provide some essential definitions that link patient safety with health care quality. Evidence is summarized that indicates how nurses are in a key status to improve the quality of health care through patient safety interventions and strategies. Quality care means providing the best possible outcomes and partnering with
Additionally, it does not facilitate generation of revenue, but it protects the revenue. Baccalaureate prepared nurse As a baccalaureate prepared nurse, it would be more satisfactory to work with the team nursing model of care delivery. This is because a baccalaureate prepared nurse is provided with a basic education that greatly emphasizes leadership concept, critical thinking as well as clinical reasoning which are very important aspects of this model of care delivery (Marquis et al, 2009). This is due to how it requires effective leadership to facilitate delivery of care. Thus, it would be very easy to take charge in leadership positions.
To improve on patients’ satisfaction, radiographers have to imbibe the right ethical attitude in their conduct while discharging duties.  Augustine Obi Okar(2015) found that there is a need for improved ethical/professional conduct of radiographers and general service delivery in the radiology departments of the hospitals to enhance patient satisfaction.  Ogbonnia Godfrey Ochonma et al (2016) suggested customer relations are sources of dissatisfaction. Providers of health care services and radiographers in particular need special orientation in customer relations to foster good patient satisfaction strategies.  Whitney L. Jackson (2012) in his article revealed that James Lipcamon, out-patient imaging services manager for East Cooper Medical Center in Mt.
Dignity is a complex concept but is a central nursing value. Nursing care should be delivered in a way that respects the uniqueness and dignity of each patient regardless of their culture or religion. Dignity can be defined as “Patient dignity is feeling valued and comfortable psychologically with one’s physical presentation and behaviour, level of control over the situation, and the behaviour of other people in the environment” (Baillie , 2007). A patient’s experience in a hospital environment can depend on whether their dignity is promoted or threatened. Dignity can be violated, that is why it demands respect but also at the same time protection.
2.3 Professional Context: It is important for me to do more skillful and be competent in my quality of care rendered to my patient. Professional must ensure that my record is accurate and accessible, reliable since it serves as useful information for quality of care rendered. 2.4 Current Research on Quality control in Nursing Jack Needleman and Susan Hassmilter (2009) stated that, hospital need to integrate their work to improve quality and patient-centeredness and to increase the efficiency of care delivery. Nurses and other front line staff must play key roles. To benefit from the insight and input of these staff members, hospital will need to value their potential contributing shifting their vision of nursing from being a cost center to being critical service line.
Patient satisfaction about nurse services in surgical unit Introduction : Patient satisfaction is an essential and commonly used indicator for measuring the quality in health care. Patient satisfaction impact clinical results , patient retention, and medical malpractice demand . It affects the timely, functional , and patient-centered delivery of quality health care. Patient satisfaction is the best way to measure the success of nurses and hospitals. Patient satisfaction on health care services has become significant part in defining the quality of health care.