Active Listening Effective Communication

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Listening attentively and actually hearing what is being said and responding appropriately is key when building relationships as it shows that you are interested in what the child or young person is saying. Answering them appropriately is important and not judging them allows the child or young person to feel that they are being valued and that they are secure in what they’re saying to the adult. Positive body language is an essential principle in building relationships as it shows that you are interested and listening. The child or young person should always feel that what they are talking to you about will remain confidential.

AC1.3 Explain how different social, professional and cultural contexts may affect relationships and the way people communicate

In social situations the way we communicate is often dictated by how
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Confidence can come across in the tone of voice you are using, as well as coming across in the way body language is portrayed. Consideration and care are also two essential skills as it is important to know the needs of the child or young person to know the language and style of words you should be using. Active listening is a very important skill, making eye contact and portraying positive body language is essential. Ensuring your question is open ended and leaving time for the child or young person to talk and give their reply. Asking open ended and closed questions are essential skills in positive communication. Closed questions such as are you tired today only require a yes or no answer and these type of questions are good for building confidence. When you ask open ended questions this encourages the child or young person to have to think about what they are going to say and to give a detailed answer, thus promoting their language and communication
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