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Advantages And Disadvantages Of Conflict

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Episodes of conflict in work groups are inevitable. Conflicts occur when there is disagreement between group members about which course of action to take, an interpersonal issue or difference of ideas. When a conflict arises, many times there is a good reason for it. Unclear plans, ambiguous roles and different perspectives on the best method to reach the group goal need to be addressed. An open discussion where all group members can express their viewpoints and ask questions is the starting point. Dealing with conflict allows the group to explore their differences, learn from each other, clarify misunderstanding and come to a consensus. Group members and leaders should be mindful of what type of conflict they are dealing with and if the conflict is constructive or destructive. Conflict can be a destructive force halting a group’s progress or a constructive power fueling group debate and problem solving.
Damaging group member relationships and effectiveness, destructive conflicts arise when group members engage in behavior that is hostile, defensive or disrespectful. Feeling strongly about an issue is reasonable, but these behaviors serve no purpose and can cause rifts between group members by dissolving trust. “Destructive conflict can decrease the level of trust, or the positive emergent state in the group, and impair both the performance and viability of the group through decreased cooperation and information sharing” (Jehn, Greer, Levine, & Szulanski, 2008, p. 469).

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