Disadvantages Of Coproduction Essay

1. Services are unique with manufactured goods cause, services are intangible. Services are not pulled out and stored in stock over a period of time. But products have specfic physical attributes. Services are heterogeneous. That is any 2 services are not equal. Each event of a service has some degree unique. The consumption and production of a service occurs frequently. Customers are more involved in the making of service as the opposite of a manufactured product. The manufacturers do not have a direct communication with the customers. And sometimes, the feedback from the customer does not reach the manfacturers. Developing a quality manufactured goods is not achievable due to the lack of communication. A company provides good

Some disadvantages of customer coproduction are because customer is actively involved in producing the service they consume, they create problems for service providers. An example, the time required to serve different customers can vary widely, making it difficult to plan capacity. The varying demands of customers also contribute to process variability that makes quality production of services difficult. Therefore, even though, customers are the reason for the existence of services firms, they also make providing good service difficult. Customer coproduction entails advantages for customers. Some advantages are, by being actively involved in the production of the service, customers can exert great control over the service provider and achieve great customization. For example, if you have never visited the producer of a product you purchase, you may not be aware of many issues concerning the products such as sanitation or environmental pollution. You are not likely to remain a client of a restaurant that is unclean or creating environmental problems. Because of this greater control of customer, service facilities, processes, and interactions must be designed in a way that promotes a positive encounter with the