Advantages Of Diversity In The Workplace

II. Advantages of diversity in workplace

An organization’s success and ability to compete depend heavily on how well it can manage its human resource. Acknowledging and well-define development plan for diversity are keys critical success factor that require awareness and actions from top management down to lowest grade of staff. Having diversity of human capital bring positive outcomes as follows:

• Supporting recruitment challenges and skills shortages

• Improving employee satisfaction and retention

• Providing better client service and innovation

• Broadening community engagement

• Fostering organization process and problem-solving skills

• Promoting organizational values more fully

1. Supporting recruitment challenges and skills shortages

Talking about top team (ie, consist of General Manager, Operations Director, Finance Director, Head of Marketing, Head of Human Resource, and Head of Legal & External Affair), there is a balance between men and women, expatriate and Cambodian, Buddhism Muslim and Christian, and a range of age from 32 to 50. Regardless of challenge the company may face when trying to manage the diversity, it can easily recruit talent from other country within British American Tobacco Group to fulfil the era of shortage. Hence, the organization can sustain its operation in foreseeable future. Furthermore, they have management tool, which is called center of excellence, where qualified staff are provided with opportunity to work across different country within a period of two to three

Improving employee satisfaction and retention

Research show that there is positive relationship between diversity in workplace and employee satisfaction. The more diversity in an organization, particularly in well managed one, the more employee satisfy with working environment. As a result, the labor turnover rate is lower. The reason why people want to work in a diverse workplace is that they can interact and access to a number of creative idea and way of working. They often see themselves as a challenge rather than doing the same old job as a habit. No wonder, the role of human resource is mainly to train staff rather than to acquire replaced staff.

British American Tobacco Cambodia is one of the most successful company in retain talent as it adopt culture of diversity and implement it well enough so that people in all functions are working to achieve unity of company’s objective, which is to meet volume, underlying operating profit and cash flow target. Human capital, in addition, is happy with such freedom environment.

3. Providing better client service and