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Advantages Of IVR

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INTRODUCTION:
IVR (Interactive Voice Response) is the interactive way of automatic technologies through a recorded voice in which the respondent gives the answer by pressing the keys in the available items. The normal advantages of the IVR systems include the confidentiality, economy, autonomy and improving the data quality of the system applications including the monitoring , information services and booking of transportation etc ,. The most important application of IVR system is that conducting the survey for the quality and usability of the products which are launched new to the market through a digital medium.
The concept of accessibility and usability is the main focus in the IVR systems which enables the all class of people to get an …show more content…

LIMITATION: The main limitation of the IVR system is that even when the customer has equipped with the personal computer he/she doesn’t able to access the IVR system through that personal computer later on. In this way the user cannot utilize the full capability of the personal computer such as traversing the IVR system to yet a particular destination of their queries. For example some orders may be placed by the customer in an electronic shopping and if the customer wants to know about the status of that order like where’s the products now, when it will yet shipped & the time where we will get that product. Normal message access system previously known as the autonomous systems prompt the user to select one of the formally stored messages. Thus the user is not involved in this frame work of the automated message response systems. There by we produce a system which will enables the users to access the IVR system through a personal computer they are having, to give input directly to a server of the IVR & get the actual …show more content…

The quality of voice which can be used in the IVR made an impact on emotional qualities such as happy, sad. (Nass et al 2001). The gender impact of the voice also made effort on the IVR systems. The female voice is more attractive than the men’s voice despite that no synthetic voice are given a person. Their quality is not as good as the hman, such that they are not real voice other than the previous speech recordings. The voice has also the social interface theory, for example. The voice has the name (starts with the hi! I am John! Then the users has the immediate response & interact more directly, frequently & include more

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