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Advantages Of Technology In Sri Lanka

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Contents

Advancement in technology and impact on organizations communication and information flow 2
Impact and the Relevance to Sri Lanka 2
Virtual Team 3
Advantages of Virtual Teams 4
Productivity Realed 4
Market Related 4
Knowledge Related 4
Cost Related 4
Shifting demographics patterns and implication of these trends in work place and work force 5
Company Introduction 6
Operations 6
Outbound Call Center 7
Technology 7
Nortel Call Center Technology 8
Aspect Call Center Technology 8
The main objective of implementing aspect system 8
The System Transition 9
How technology and information systems have impacted the organization 10
Organization Culture 10
People 12
Process 13
Increase in Contact Counts 13
Increase in Staff Utilization 14
Call …show more content…

New internet solutions and convenient voice and data transmission over internet has opened lots of market opportunities hence today, it could be witnessed that most of the call center operations and image processing operations are been done in Sri Lanka.
Virtusa, WNS Global Services, Medigain, RR Donnelly, Aegis Services Lanka, Innodata, First Sources, Emphasis, IFS, and MIT are few companies which came into existence in Sri Lanka as a result of the above discussed points.
Due to high investment in technology and infrastructure the entire Sri Lanka has been an attractive destination and earned revenue over approx. USD 720 million in 2013.
Meanwhile technology such has Cloud computing has made organizations to communicate and share information at a very low cost and internally with no cost.
While technology enabled people to connect from different cultures teams such as Virtual Teams came into existence.
Virtual Team
Powell, Piccoli and Ives define virtual teams in their literature review article as groups of geographically, organizationally and/or time dispersed workers brought together by information and telecommunication technologies to accomplish one or more organizational …show more content…

The company had a practice of requesting the client in operational floor on Wednesday every week. Due to this system implementation it was changed and the clients were not requested and they were seen to walk in anytime afterwards.
Due to frequent client visits the break times of the staff was changed and the method of providing break was changed. Previously the entire team was allowed to break for tea however it was changed that only one row at a time could be on breaks.
System implementation and clients frequent visit did brought new elements into the existing organizational culture such as one the spot award scheme where not only individuals quantifying work was rewarded even a contribution to improve current status quo was also observed by the client and the attitudes were also rewarded .
However it was noticeable that the employees had a lack of understanding the new environment. There was more pressure than before the employees were not briefed properly on the current

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