Advantages Of Telephone Communication

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7 Telecommunications The telephone is one of the most important means of communicating with the outside world. It is also frequently used for contacting members of staff within an organisation. 7.1 The advantages of telephone communications The telephone has a number of advantages: • The most important is the speed with which people can be contacted and the ease of use. • It allows instant feedback and is considerably more personal than written correspondence such as letters or emails. • Short telephone calls are generally cheaper than postal services and many people now have answering machines, which can also be useful (although email is usually cheaper still). • Calling an office which has an answering machine has the advantage that callers…show more content…
If there are legal problems it may be difficult to prove what is said. Many firms now say that messages are recorded for training and security purposes partly to overcome this problem. Apart from any legal problems this also helps the firm since if people make complaints that their phone messages have gone unanswered it is easy to trace where the problems are. There is also the point that messages for members of staff do not always get passed on. It is also possible that someone may telephone a member of staff at any time of day and it may be necessary for a member of staff to talk on the telephone at a time when he or she has other pressing engagements to make. The increasing number of telephones both mobiles as well as landlines means that even in poorer countries, the number of people now using the phone has grown very rapidly. It is much easier to gauge people's emotional state by hearing them speak, which may be very important for both marketing departments and human relations departments, than if written communications are used. On the other hand, strong regional accents may make it difficult to understand some people, and this is even more complicated, where people have to use a language which is not very familiar to…show more content…
Some phones sometimes have premium phone numbers and therefore higher charges are made. Organisations will therefore try to ensure that these are not used, whether for personal or business services, unless there is a good reason to use them. Most organisations will allow staff to use the office phone for urgent calls such as medical appointments. However, since phone bills can be itemised some organisations may simply ask for payment for phone messages which have been made above a certain price. 7.4 Knowledge of local codes Each city or area in the United Kingdom has its own national code for landlines. London is unusual in having two separate codes 0207 and 0208 depending upon whether the phone is in inner or outer London. On the other hand, the increasing use of mobiles means that people do not know the area the call has come from. This is important for many small firms where in many cases they receive almost as many incoming sales calls which are not necessarily going to be as helpful as calls from potential

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