Aflac Bright Ideas: A Case Study

Company Overview In 1955, brothers John, Paul, and Bill Amos realized there was a need for financial protection when a medical crisis occurred in people’s lives. Starting in Columbus Georgia under the name American Family Life, in a small complex with only 16 employees and 60 agents the company has grown to be a Fortune 500 insurance company with more than 4500 employees and 71,000 agents. Selling health and life insurance including cancer life plans, general medical indemnity plans, medical/sickness riders, care plans, living benefit life plans, ordinary life insurance plans and annuities. In 1964 the company changed its name to American Family Life Assurance Company of Columbus, known today as simply Aflac. In 1970 the company had become

These ideas have saved Aflac more than $375,000 in 2014 and more than $4 million since the program’s inception in 2002 (Alleyne, 2014). In 2010 Aflac initiated Just Stop It, an employee competition judged by senior-level staff that presents outdated or inefficient work processes and systems that employees think should be eliminated. Aflac decided to go straight to the people who were in the best position to say that a process was unnecessary--the employees performing them. Career Success Center: Aflac’s Career Success Center creates a high-impact learning organization that reflects Aflac’s values, processes and practices. The Center guides employees to take a proactive role in determining their career destiny by coaching and empowering them to be ready for new career opportunities at Aflac. In its first year, the Center staff served more than 800 employees, and 34 percent of those employees have been promoted to new positions. Graduate School Scholarships: For Aflac employees furthering their education at a formal learning institution, Aflac provides both professional and monetary support, for those pursuing master’s