They are operating their business in 42 languages serving more than 25000 customers in 93 countries with their 34 major regional offices around the world with more than 700 sales team members (Hilton worldwide sales ONLINE) Hilton Hotels also play very important role in their online services and always connect with their customer worldwide. They establish Global Online Services team with advance technologies, global scale and key partnerships always trying to maximise revenue, drive demand and build strong customer relationship. Finally they are success in growing market shares across the entire portfolio of Hilton
Its large recognition has made it easy for tourists or frequent travelers to have a reliable and “luxurious” (of course, depending on the brand of the Hilton Hotel) place were they would feel confortable. Throughout the years Hilton Hotels have created a large amount of costumer loyalty because of its excellent services and several programs, which provide customers with a variety of benefits for spending a few nights on the hotel. Another strength of this organization is the diversity of offers for different types of travellers. The Hilton Company owns and manages, 12 different brands of hotels allowing costumers to choose the one that best fits their need. For example, if you want an economic hotel were you could spend a few nights, the Hampton Inn and Home2 Suites are your best options.
Hilton offers a set of popular facilitating products such as customer services, bars and restaurants, and online reservation facilities. Supporting products include additional products and services that are offered in order to obtain competitive advantage for the business by increasing the value of core products and services. A range of supporting products offered by Hilton Hotels include 24/7 room service, free newspapers and magazines for business travellers, concierge services etc. The Augmented product is the non-physical part of the product. It usually consists of lots of added value, for which you may or may not pay a premium.
In online distribution channels, there are numerous travel agencies and other websites which facilitates the reservation to hotels. It makes the hotels more accessible and reachable by both, the conventional travel agents and online travel agents or travel websites (Hotelogix,
Service – BTHR & 6S offer the added service of a concierge at their hotels. They both have loyalty programmes and personalized service and this superior service comes in the form of personalized service. Their honeymoon packages are an example of total experience management. Channel – The hotels own websites are content specific and offers are based on particular occasions such as honeymoons and their voice call centers allow customers to enquire and interact with knowledgeable staff. They also have booking platforms on their own brand website and so customers can go direct and they use travel agents via the GDS for indirect distribution.
Another interesting example of Biometrics applied in hotels is, hotel’s bars or restaurant or anywhere that the service has to be paid can verify the guests’ identity by using fingerprint scanning on the biometric reader which is linked to the Point of Sale system (POS) which can help to prevent from falsify signatures. (Stone, 2012). In addition; Biometric technology can help to increase guest satisfaction by some functions such as using the face recognition to enter the room instead of keys or keycards (Hair et al,1998) and providing faster service in application which guests can pay the bill with only one finger touch (Bilgihan et
By reading and commenting the content, thousands of users build the connection between those who has similar hotel staying experience or who tend to stay in the hotel as well as retrieve valuable hotel genuine hotel information. Monitoring, examining, managing and analyzing the content of the virtual world is one of the top priorities for hoteliers. The information processing enables the hotel operators to establish the principles of hotel operation and distinguish consumer behavior trends. It is widely acknowledged that lots of hotel companies begin to use social networking website as a tool to analyze customer posts and transform a huge amount of UGC into valuable sources for the operational development. For example, the negative consumer review on Tripadvisor generated by the customer reveals the unpleasant staying experience because of the unsmooth operation in the hotel, which could affect the brand image and other consumers’ perception towards the hotel.
Take the booming business-Airbnb, for example; which provide an innovative platform for customers to select the services and prices they want when landlords are renting out their houses and rooms through the platform. It already has more then 11 million guests stayed in Airbnb in 2008 (Kurtz 2014), which is expanding rooms and houses rapidly. There is no doubt that Airbnb would be recognized as a big substitute in hotel industry because it is going “to surpass the world’s largest hotel chain, including IHG and Hilton globally” (Kurtz
1.0 Executive Summary Reliance travel agency was a leading tourism company established since 1969 and was the first travel company listed on Kuala Lumpur Stock Exchange by year 1993. Reliance travel agency was dedicated to providing travel enthusiasts who love to have fun, leisure, a holiday around the world with the guarantee of best quality and experience be provided. Reliance travel agency upholds the speed, choice and trust as their core brand value in exchange for today 's brilliant. It developed from a small travel company to a company where can provide more than 200 destinations in locally and abroad. Reliance travel agency offered the vast choice of vacation destination with great service value such as airline ticketing, hotel reservation as well as customized the trip itinerary.
TITLE Bangkok’s Mana Hostel: Experience Travel Community In A Local District LEAD PARAGRAPH Mana Hostel is a budget accommodation with a community feel. With a large common area comparable to the hostel’s size, it creates a network of travelers. The owner has received fantastic feedback and many of his guests return for second or even third stays. If you wish to explore a more authentic side of Bangkok, the hostel is in the perfect location for you! Temples, markets and plenty of Thai people, in this district you can experience the way local Thais live.