Strengths:
- Alivia executes on the strong intro.
- After asking 2 questions for verification, Alivia foreshadows a bit of silence as she reviews the notes.
- Alivia comes back to the client 's concerns regarding the faxes that had not been received and confirms with the client that this has already been handled.
- Alivia foreshadows a transfer to the loan contact.
- Good use of positive language: Of course!
- When she returns from the hold, Alivia lets the client know that she will leave the mb a message on her behalf and offers the client 's his direct contact info.
- Alivia foreshadows the turn time on a return call after leaving a voicemail. Good!
Opportunities:
- Verification. Alivia begins by asking the client for a phone number to pull up the account. The phone number given does not pull up any loans in AMP and is not attached to either client listed on the loan. In total, Alivia asks 2 questions for security that can be verified, rather than 3. It is important that we do this in order to protect our client 's security.
- Verify phone number. Alivia misses the opportunity to confirm with the client the best phone number for her to pass along to the mb for a call back. It is important that we set correct expectations with our client, as well as set our team members up for success.
- Proper grammar/language/word choice. (3:30) At this point, Alivia tells the client
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- Empathy. Alivia misses the opportunity to empathize with the client regarding the confusion as to the current loan status, how long the loan has currently taken to close, and the trouble the client is having with regards to faxing her information in. It is important that we acknowledge these concerns with empathy up front, so that we can demonstrate to our clients that we 're listening and that we care. For example: "I hear your concerns, Mariana, and I understand your frustration. I want to get us some answers today. In order to do so, I must first pull up your
CCIB received a referral #0424-8590-7518-9033739 via fax from Juana Torres regarding Kenneth Salazar (3) (DOB 5/27/2013). RP reported on 3/14/17, Kenneth was physically abused by his teacher 's aide Rosa Espinoza. RP reported she picked him up Kenneth from his Headstart program and took him home. RP reported Kenneth was wearing a sweater and the she asked him to take it off and he did.
I received a call from a customer who had dialled the 0345 number to claim benefit instead of dialling the 0800 number. The customer was furious as they had to wait in the queue and were being charged for the call. I immediately identified a problem with the 0345 number. It was allowing customers to press the relevant option to claim, consequently leading to complaints and potential compensation claims to reimburse them give for the cost of the call. To deliver a professional service and to stop the customer incurring further costs, I apologised and empathised with their situation and called them back to complete the claim.
Aibileen had an impact on Mae Mobley which is a child that she had to babysit. Mae Mobley’s mom was someone that did not show her love. About the time Mae Mobley started learning to comprehend and get a grasp of how to talk, she was hearing things her mom would say. Mae Mobley’s mom did not say some nice things. Her mom said these things simply because Mae Mobley was not a cute baby, and she was plump and bald.
Table of Contents Anasazi Habitat Pages 2-3 Shelter Pages 3-4 Clothing Pages 4-5 Transportation Page 6 Food Pages 6-7 Art
However, the heavy criticism in her rhetoric is laid out in a more witty, almost sarcastic tone to lighten the message and express it in such a way that builds her credibility from the very introduction of the speech, allowing her argument to become all the more successful. Luce humorously puts the blame of this attack on the audience for inviting her to speak, immediately lightening the tone. The way she directly addresses the audience and their characteristics forces the audience’s
This is Mrs. Houssaini, 60 years old, a Muslim female, who came to the clinic two months ago, complaining of frequency of urination and excessive thirst. After running lab tests and investigations she was diagnosed with diabetes type 2, and the doctor assigned her 2 insulin injections, one in the morning 30 minutes before breakfast, and the other is 30 minutes before lunch. Mrs. Houssaini comes now for regular check up during Ramadan complaining that she cannot take the medications on time because she is fasting. And the following happens:
Makayla (Sequence): I too like to answer my test questions in order, but it is not a good idea to linger on one particular question for too long. This would certainly affect your grade on a timed test. My advice to Makayla would be to skip over any questions she is having problems with and try to come back to it only if time permits. At least then you would not have missed the rest of the test dwelling on one question.
1.2 Different businesses and organisations are of course going to have different standards and procedures for communicating on the telephone. For the specific business which I work for we have to answer calls within a ‘three rings’ time scales or at least try to the best of our ability. We of course have a duty of care to help both of our internal and external customers. When we answer the phone it is company policy to state your name, your department followed by a polite opening phrase. For example – ‘‘Good Morning/Afternoon, You are through to Katie Fifield from Basildon Council’s planning department.
Through the use of diction, tone, appeal to ethos and pathos, and various syntactical elements, he is able to evoke emotions and energy into the audience and persuade them into going up against their mother
Having the trust of the clients helps a lot when trying to figure out how you can help them when they are explaining their situation, they open up to you. If trust is not gained then the communication is affected because the client will not speak openly as if trust was present. * An example of difference in communication and the only thing that came to mind was how social workers advocate for their clients. Being effective social workers to gain the correct information and help their clients’
Sem_1 DB#2 QUESTION: What key information will you need to learn in your interview with the client? To collect key information and learn about the client’s situation, it would be important to ask the following questions. Basic Information: • What is your purpose of preparing a prenuptial agreement?
In June 2014 a 35 year old male named Natalio Canete-Perez posed as a young girl on Facebook and began communicating with 2 girls and 1 boy ages 10, 12, and 15 at the time. He exchanged pornographic photos with the children and would force them to keep sending him new photos by threatening them that he would publish the photos they had already sent. Perez even made plans with the 15 year old boy and the 12 year old girl to meet at a local park and proceeded to force them to have sex with each other and then later raped the 12 year old himself while recording with a camera the entire time. Perez was caught when the 10 year old girl told a family member about Perez who called the police. The Police mounted an investigation and arrested Canete-Perez in September of 2014.
Once the reader begins to question the lack of explanation surrounding the event, a suspenseful tone beings to grow. Due to the unexpected
A.1.b. Records and documentation. A.1.d. Support network involvement. A.2.a.
Strengths: Genise greets the client in a polite and a professional tone. She responds to the client's concerns with empathy to show care and understanding. She is sure to foreshadow leaving a VM to guarantee a call back from the team member.