Guest Alphabetical Index Essay

Guest Alphabetical Index is basically a numerical rack index which is also known as reservation rack. These act like information counter which are arranged in alphabetical order. Thus it is named as Guest Alphabetical Index.
The rack is arranged in such a way that it is alphabetically arranged in order of its room numbers and the information is stored ion small metal pockets which each represent one room. By, looking at this the receptionist could make it clear which rooms are empty and which are full.

Message Handling

Message handling is one of the important tasks that are looked after by the front office staff. It doesn’t matter who is present at the front desk. If it is a call for the guest, then it is to be answered by everyone who is

These are Emergency Key, Master Key and Guest Room Key. However, different types of keys are used by different hotels for security purpose. The handling of these keys remains same in all the hotels.
When a guest request for room key, these are the following procedures that are to be followed by hotel front office:

• The moment when the guest request for the key, he should be asked his last name and room number that is allotted to him.
• Once you receive the information then cross check it with your records whether it is correct or not. This time the check is done in hotel’s PMS system.
• If any mismatches take place, then ask the guest for his valid identification proof which can be passport, driving license, government IDs or any other ID which is approved by the government.
• If authentication of the guest is failed then the key should not be handed to the guest.
• In case there is no photo identification of the guest, then guest should be accompanied by Front Office assistant to his room to get confirm his identity. The moment when a guest asks why this is going on with him, then he should be politely replied, “We are doing this for your security and safety. We appreciate your