Ambetter Case Study

ARSC
Brittany Thomas received a compliment from an Ambetter member stating that Brittany was fabulous, patient, and kind. She also said Brittany was very helpful and she appreciated the service she received from her.
Priscilla Veasley received a compliment from an Ambetter member who said that Priscilla is a very good employee, she doesn’t know her personally, but she has known her for a few days because she has been calling me every day to update me, she is so sweet, very good, we should be grateful to have an employee like that, she wishes to talk to her every time. She is the sweetest thing ever. She wants her to be recognized in some kind of way.
Tawana Phillips had a member say “She went above and beyond. She really did a fantastic job.”
Bettina Jackson received a compliment from a member stating she was very, very helpful and the only person that was able to

Member asked a question about the flu shot and the rep said "huh" which got the member to laugh and the rep to laugh. Member states the rep was a great person.
Lashundra White received a compliment from an Ambetter from MHS member. The member stated that she was very pleased with the services that she received from Lashundra. The member stated that Lashundra was very efficient and addressed all areas of concern.
Dayah Jones received a compliment from an Ambetter from MHS member. The member stated that Dayah was polite and performed all of the necessary research to assist her. The member stated that she felt very comfortable with how Dayah handled her situation.
AZSC
Dina Richardson provided great customer service. The provider went on to say she had 8 claims and had questions which Dina answered them all and was very patient and knowledgeable. The provider mentioned Dina needs a personal extension so she can call her directly as she’s very professional and knows she will have great customer service when getting her on the