Student Conflict Report

CONFLICT DESCRIPTION

Conflict occurs when there is a deliberate coalition, misunderstanding or altercation. On a common note, conflicts tend to be extensive. Conflicts are substantial disagreements between people, groups, organizations, etc. The conflict episode I endured was a student conflict. I am a third year University of Botswana student currently pursuing my degree in Business Administration (Management). It is compulsory for all students at my varsity to partake in the Communication skills course in their first year of study. This course is said to be an essential introduction to excellent governance coaching, developing one’s self confidence, remodeling people’s perception of oneself, and informing about problem solving, effective

Eventually, I became unwelcome in my own group. I had caused a rift between my group members and I. I noticed the unfamiliar gestures that suggested that I was unwanted in the group. Rude facial expressions such as rolling of the eyes when I spoke and the distance between me and other members when I finally attended the meetings are a few of the rude gestures that were made towards me. I would here of complaints about my actions and group members’ concern via the group member. It was transparent the fact that the other members had reservations about me, as well as my input in the group. Therefore I believe that the dominant clash between us or rather me and my group members was ‘Ineffective Communication’.

CONCEPT OF NEGOTIATIONS AND CONFLICT

Prior to thoroughly revising my conflict description and identifying my conflict, I have decided on a particular concept that I have learnt during the course that may be a possible prescription to my intervention.

Interest-Based Relational Approach (IBR) This is one of the most useful concepts in conflict resolution. It is a theory that appreciates individual diversity whilst simultaneously allowing people to escape becoming too rooted in a rigid

Having an open mindset and brainstorming possible solutions will be essential, including the solutions that I never considered.

Step 5: Negotiate the solution

Here, all members may better understand the place of one another, and a mutually beneficial solution may be clear to everyone. By this stage, the conflict may be resolved:

Through negotiations, firm differences may be unearthed between our positions. This is where the win-win negotiation will be useful to resolve the situation and attempt to satisfy everyone.

KEY STEPS IN THE INTEGRATIVE NEGOTIATION PROCESS

• Identify and define the problem

• Understand the problem fully

• Generate alternative solutions

• Inventing options

• Evaluate and select alternatives

IDENTIFY AND DEFINE THE PROBLEM

The conflict should be defined in a way that is jointly acceptable to all parties involved. All members of the group, or here known as the negotiators, should enter the negotiating process with an open mindset, and without any prejudice.

• As defined, the problem should accurately reflect the needs and concerns of all negotiators.

• Problems must be stated in a neutral