Question 4.2 (P.C.4.2) Establish customer service strategies and quality standard that provide processes for effective communication and monitoring of customer service and quality throughout the enterprise chosen in Question 4.1. To establish effective communication and monitoring of customer service is that apple should provide their employees excellent product knowledge. They should train their employees in customer empathy to exceed the sales. Resolve customer issues at their first point of contact. Apple should empower their employees to make customers happy.
How Apple company gets so much success. This essay will introduce to you the organizational structure of Apple and how the company influence their employees.
Apple Inc is the company about technologies which it is the brand that have in costumer’s attention. The CEO for the Apple Inc. is Tim Cook which he is the continue legacy after Steve Jobs. In a nutshell, the Apple Inc. has their own goal which it is to obtain stellar products and services within tight timeframes at a cost that represents the best possible value to our customers and shareholders. It seems like a daunting tasks but Apple Inc. still want to continually set higher goals for the best quality for their products . The product of Apple Inc. such as Ipad, Iphone, Ipod, laptops and other.
CONCLUSION All the steps taken by Motorola lead to excellence in its products and enhanced employees’ productivity as well as their job satisfaction. These training and development culture served the dual purpose of not only upgrading Motorola’s employees but it attracted young talents to be part of the organization. The training practices of Motorola make it stands among the best companies of the world that recognize the importance of training and development and implement it successfully. The attitude of Motorola towards its employees training has transformed the way the corporate world looks at training. BIBLIOGRAPHY • https://hbr.org/1990/07/motorola-u-when-training-becomes-an-education • http://www.icmrindia.org/ • http://www.aiga.org/case-study-motorola-solutions/ • http://www.motorola.com/ •
This has given it apple a competitive edge in relation to its rival. They are able to keep their customers up to date with inform of the updates in the existing products and new product innovations. Apple uses a vertical integration strategy that enables it to develop its software and hard ware apps, and own operating system (IOS). This allows apple to have control over all the users that are hard to replicate by its rivals (Meyer, 2012). Brand appeal of apple by
It establishes unique business system to form the advantage of the competition. Also Apple has the capability to produce a continuing stream of product innovation. Apple Company as a large corporation, it is difficult to explore the unknown to some extent. However, it never stops to slow the pace with the innovation. It is not difficult to figure out the huge success the company achieves.
It is a strategic planning tool that creates a response towards the strengths, weaknesses, opportunities and that the threats of the business. It also identifies the internal and external areas of the business that need improvement and that can prove to be successful. Table 3.1 Strengths: • Apple has an awesome and unique interface where they are ‘head and shoulders’ above the others, giving the Apple Watch a high edge over the new product
So far Apple has succeed in creating demand for its products which gives the company power over prices through product differentiation, innovative advertising, ensured brand loyalty, and a hype around the launced of new products. By focusing on customers willingness to pay more and mantaining a premium price at the cost of unit volume, Apple has also set an artificial entry barrier for its competitors. (Nielson,
utilizes technology to create a “globalization” advanced quicker and broader. Technology and its virtual world become an enormous business prospect for Apple Inc. Moreover, Apple Inc. establishes their position by developing “design and virtual media” and becomes a culture or lifestyle for people nowadays. Apple Inc. becomes a representation of an up-to-date lifestyle among people. The sociocultural segment also important associated with the sales of Apple Inc.’s products.