Online Appointment System

The online appointment booking system are not new in the field of medical. As such those technology has been incorporated way before in other countries through the continual development medical field infrastructure. The system are viewed as a competent because it provide an effective method in reaching the patient whenever they come across the need of medical treatment for themselves. By imposing the health accommodation with the current technology, it provide a line of communicating through the easiest way in order to reach all possible patient from the place it supposed to be. Figure : The Flow chart of outpatient registration.

Cao et al. (2011) state that the important finding from the usage of Web Appointment System was that the patient

2011).

It is because, through the system, patients could track and monitor their own appointment record without consulting the medical personnel through their working hour. By providing the system, the healthcare personnel could reduce their workload as the system delegates some administrative work to the patients by allowing them to manage their own appointment and personal profiles. In returns, the system will also maximize the competence of the medical personnel and allow them to allocate more time for a better satisfaction in term of quality of services to the patient. Occasionally it will reduced the consumption of time needed to converting the paper-based appointment record into an electronic based system (Idowu et all.

It is quoted that the reason some people prefer it manually is because they does not have the knowledge in using the technology nor do they know that an appointment can be made online by the used of internet. It indicates the responsibility of hospitals and health service providers to promote and encourage the use of the Web Appointment System (Cao et all. 2011).

In return of providing a better way of communicating between medical personnel and the patient, the system however due to the technical constraint, cannot provide the display of bio-data such as X-rays and laboratory results. Additionally, the system will not be able to provide a correct diagnose result or prescribe drug for usage. It is because the primary design of the system are to facilitate appointment booking between the patient and the health personnel. Thus, as a compensation to the system, the presence of additional modules such as Announcement, Medical case record and block/unblock schedule is hope to be able to enhance the usability and functionality of the system and encourage a flexible management of patients appointment (Idowu et all.