Li et al (1999) argued that understanding of the internet channel, convenience, perceived accessibility, familiarity and utility are key factors that influenced the adoption of electronic banking by consumer. 2.10.6 Convenience Accessibility which can be associated to convenience is another factor that influence consumer to use e-banking. The only thing you have to do is sit in front of a computer enter your user ID and password then we can start our banking transaction in privacy it prevent consumer from waiting long hours in queue at the banking
A lot of merchants or companies got the money from their business vie Alipay, while the plenty of people got the convenience from Alipay’s options. Everyone can manage their financial on mobile phone or computer from anywhere and anytime. Just have the internet and alway be careful when they do the transactions. Don’t let another one know your passwords, check the QR code before pay something and alway check the account summary. These suggestions can help you to protect your account from the robber or someone who try to hack your account.
Online shopping is a better experience than going to the store in person. But when it's handled poorly, online shopping can result in unhappy customers and unprofitable merchants. Despite of the good benefits from using online shopping, there are still problems that customers encounter from it. One of these is lack of face-to-face communication to people that give them courage to fool you. Since it is necessary to provide credit card information when purchasing, other people worry this information may be compromised and that they may be victims of "identity theft".
In the busy schedule these days, it is not easy for people to go out and do shopping frequently. Having online shopping actually ease people does shop from home or office or even at any location where you have access to tablet and internet (Fathima Farid, 2015). All they need is to choose what they want, purchase it and make payment via online and end of the day the goods will be delivered to their doorstep. This purchasing can be done anytime that they want whether it’s during the daytime or night. Therefore, this eventually saves up your fuel consumption and energy where you do not need to set a time and drives to the store to purchase things (Fathima Farid, 2015).
The bank was no more geographical or time concerned with the help of the Internet. Consumers are able to access their accounts anytime around the world. Hence, internet banking offered banks and customers many benefits (Folake, 2014). 2.3.1 Benefits to banks Internet banking provided banks and their customers with many benefits. The biggest benefits to the bank are saved costs, reached a new segment of population, efficiency, enhanced the bank reputation in order to provide better customer service and increased customer satisfaction (Ngandu, 2012).
Thus we start with some facts, the ATM increases existing business based on research conducted by AT&T Global Information Solutions a typical ATM costumer will spend 20-25% more than non-ATM customer. This shows that ATM provides a great advantage compared to non-ATM user because ATM users can withdraw money anytime and almost everywhere in the city as long as you find a money dispenser branch of your bank. However most ATM users find convenient is that they can take out money from a machine and buy products, and what makes it easy and comfortable is that you don’t have to carry around cash every time you travel to places, not only that if you’re an ATM user you can pay your bills easily and very quickly and to top it all of you can use ATM 24 hours, in 7 days, and yes you are able to access your
Customers demand the same ability to self-serve and the same level of customer service that they enjoy in other areas of their lives. The internet and our smart devices have made it easy for Banks to offer their services and grant us access to them 24/7. Customers know it, which is why they expect so much from every business they choose to patronize. That’s why they grow impatient and then get angry when something they expect isn’t offered or can’t be offered to them. All financial institutions need to move from physical branches to Omni-channel digital platforms such as web and mobile applications.
Also online banking has grown in a big way in nations like France, Canada, Australia, Poland, South Africa and Belgium. 1.2 BENEFITS OF E-BANKING There are numerous benefits of Online banking undoubtedly. It saves time by allowing direct transaction from office, home or any place. The virtual medium relieves customers from visiting the bank and waiting in a queue and provides a mental and physical relief from the unwanted rushes in the bank. The second important advantage is the convenience.
Recharge your prepaid phones: Now there is no need to rush to the vender to recharge the prepaid phone, every time the talk time runs out. Just top- up the prepaid mobile cards by logging to internet banking. 5. Shopping at your finger tip: leading banks have tie -ups with various shopping websites with a range of all kinds o products one can shop online and the payment is also made conveniently through the account. Advantages of e- banking Convenience: online banking sites never close, they are available twenty four hours a day, and seven days a week and they were only a mouse click away.
58% think that traditional banking is best because they are less aware of the internet banking applications. Internet banking is a new technology which is an modern advancement and 79% people think that by using internet banking would increase the quality or output. 77% respondents think that interaction with internet banking does not require a lot of mental effort. 82% respondent’s think that online banking service allows customers to pay for goods and services over the Internet using funds directly from their bank accounts and internet banking is flexible to interact