Summary Of Jim Glennon's Arresting Communication

Arresting communication: A Life Saving Tool

Often funny, sometimes heartbreaking, and always informative, Jim Glennon’s book Arresting Communication introduces the reader to the concept of both verbal and non-verbal communication in the world of law enforcement. His down to earth approach makes it easy for a broad range of readers to understand these concepts. Anecdotal stories also help drive home the message that proper communication is key to keeping both a law enforcement officer and those interacting with them safe. The book is incredibly informative as much of this information likely will not be covered in a classroom or in a police academy, at least not as in depth as this book anyway.

Early in chapter 1 of the book, Glennon states that 97% of arrests are made without the situation devolving to violence. Here he lays the ground work for the entire book, where each chapter tends to build on the ideas of the last. In chapter 1, Glennon introduces the reader to the first of many

The truth outlined in chapter 6 is that Listening to others, and more significantly, making the speaker feel important will help to keep the links in the verbal chain of communication connected and strong. Chapter 7 rounds out “part 2” and shows how there is an IDIOT inside every individual and how this part of us can manifest when one looses control. The texts humorous example of Mrs. Marry Sunshine” a sweet young lady def to the ugliness of the world. She has never had an vulgar word thrown her way in her entire life. Upon attending a training scenario however, her IDIOIT emerges. When being berated by an instructor in character as a store clerk, things devolve into an barrage of hits with he practice button. While the situation was hilarious to read about, and no doubt hilarious to observe, were this a real life situation the female officer would need to exercise much better control of