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Aspects Of Quality Management: Elements Of Operational Management

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anagement to ensure that all elements of operational management are linked with different aspects of management to ensure that the firm is operating at its optimal level.
One of the aspects of operational management is quality management. According to Menezes (2012), quality management is defined as the operations that ensure that all activities, strategies, tasks and operations in a firm are geared towards attaining and maintaining a benchmarked level of excellence. In this regard, quality management ensures that all the elements of operational management are working according to the set standards and benchmarks of the firm. As an element of operational management, quality management is seen as a tool not only for enhancing product output, but also for enhancing internal business operations. This means that the management ensures that all the operations leading to the production of goods and services in the firm are of desired excellence and quality. In their study, Hackman and Wageman (1995) explain that the different elements of quality management as a function of operation management are guided by the elements such as quality planning, quality assurance and quality control. Through the analysis of different studies, the study by Hackman and Wageman (1995) also revealed that quality improvement is also an important element in operational management as it facilitates the achievement of totality in quality management practices. As such, the managements of different firms

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