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Assertive Body Language And Communication Case Study Summary

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1. The primary barrier that may interfere with Hanna’s treatment outcome is her diagnosis of Acute Stress Disorder (ASD) which is a physical, psychological and emotional response after experiencing or witnessing a traumatic event or suffering from chronic stress. Some problems that arise from treating Hanna (and other clients) with ASD are 2. Another barrier to treatment that is not uncommon is a lack treatment services and resources in communities (particularly smaller, more rural, or low income states) which consequently limits the quality of services being offered; restricts the type of services offered; places treatment leadership and staff cooperation at risk (i.e. understaffed, lacking qualified treatment specialists; poor moral); reduces ability to meet/assist client’s with multiple needs (i.e. financial, housing, …show more content…

Fifth, provide basic speaking tips to Hanna to ensure that the conversation with go smoothly such as: Using assertive body language (not to be confused with aggressive body language) Use words that are not accusatory, blaming, judgmental, vague, criticizing, etc. Avoid complaining, sounding angry, upset, or pathetic as her employer may also be having a bad day. The focus needs to remain on the target goal – to focus on quality of work performance. Admit the truth: that she fears her quality of work is compromised due to additional responsibilities or projects. Use examples to make her point, such as being concerned about her daughter. Share her feelings (i.e. how much work she can handle, if she needs time off, modify shift/work schedule, or give notice). Negotiate with her employer about modifying her schedule/shifts; giving her some time off. Chances are there are other employees that can help lighten the

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