Assessment Task 2: Project Customer Service Improvement
Part A: Develop and send an agenda prior to the meeting
In order to prepare the agenda you will need to plan the meeting, as well as conduct the research as indicated above to inform your ideas. Use the agenda template includes below to develop your agenda. You will assessed on whether you have included all the required information in your agenda, as well as whether you have used simple and clear language that takes into account social and cultural diversity.
Once you have developed your agenda, email it to the team members involved in the team meeting. Your agenda needs to be provided at least three (3) days prior to your
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• Customer service are not friendly at times
10.30am-11.00am
Customer service improvement:
To inform ideas about customer service, you should also conduct research on features of excellent customer service
11.00am-11.30am
Feedback from staffs on how customer service can be improved
11.30am-12.00am
Identifying training need
Part B : Conduct the meeting about 20-30 minutes
The purpose of the meeting
Customer service improvement need to provide knowledge to staffs for understand who customers are and what they want.
Seek Feedback on ideas and ask staff members about training requirements surveys.
Surveys are one of the primary vehicles for collecting the information businesses need. Done right, survey need to train of employees. Generate insight about employees, they can strategy and generate marketing, customer service, and communications plans.
Listening and active
Cricket Equip.’s staffs need to improve the required skill of listening from the customer such as customer informed, confirmed, complaint etc.
Conduct presentation
Use PowerPoint for presentation customer service improvement and how to provide training feedback from
While many in the industry are surprised to see that the nightmare scenario they anticipated has not occurred, some significant issues have emerged. Some of these issues including: long wait times for billers, lack of customer service personnel training, a
The interview will take place as a group in the boarding room, where pre-defined set of questions, depending on what stakeholder, will be asked and documented. The interview will be in “Structured Interview” form where the interviewer is looking for as accurate answers as possible. The successful interview depends on several factors including, but not limited to: ● Level of understanding of the domain by the interviewer. ● Experience of the interviewer in conducting the interviewers. ● Skill if the interviewer in documenting the discussions.
I will list some of the key components that I feel is important within the sections. 1. Benchmarking Team
Poor communication and lack of follow up – it is the tell tale of the problems that lay ahead. 9. What advice would you give someone entering this field of work?
Another goal, is that their contact agents be able to provide quick information for customers by developing more resources to help contact agents to be able to provide said information. Next, is that the agent’s performance can be tracked and analyzed by managers. Lastly, to increase contact channels for
Task 5 Customer satisfaction Customer satisfaction is an indication whether the expectations of a customer has been met. Customer satisfaction is an abstract concept where that involves factors like the products quality and quality of service and the locations atmosphere where the products are being purchased, and whether the prices are suitable for the products or service. Businesses uses customer satisfaction survey to find out whether the customers are satisfied with the services and the products of the company. It’s a leading indicator of consumer repurchase intentions and loyalty
Creating Vision Organization’s Mission and Stakeholders The mission of HonorHealth hospitals states, ‘To improve the health and well-being of those we serve’ (HonorHealth, n.d.). The promise brand shows that HonorHealth is making healthy personal. HonorHealth has merged with several hospitals in the Phoenix area. The brand of promise will help unify mission’s common goal, and guide the deliverance on the promise every day (HonorHealth, n.d.).
make sure to get in a quiet room with all of your materials laid out including a pencil or pen, your schedule, and a computer or tablet with internet connection. Five minutes before. On the schedule, a number and code will be written at the top of the the page. It is customary that 5 minutes prior to the meeting, you call.
After reflecting on all that you have learned in this course, share what you believe is one current trend in the human services field in meeting the needs of individuals, families, and/or the community. This course has been a revelation for me. In the past eight weeks, I learned many things about running a nonprofit organization, and I am sure I will learn a lot more. There are so many different elements that goes into managing an organization like how to build capacity, funding/budgeting, assessment tools, the role of the board of directors, and past/current trends in the field.
1-Get the other person’s attention before you begin communicating with them 2-Communicate clearly and directly so that you get your message across 3-Adapt the way you communicate to a service user’s needs so that they are able to understand you 4-Use empathy to try and understand the other person’s needs, point of view or the way they might be affected by what you are saying to them
Participants must have the access to the subject matter in 360 degree angle. While giving access to the participants it must be take in to consideration about the safety of the user and security of the materials. Emergency first aid should be available in the meeting room. AC 1.5 Describe how to set up the resources needed for a meeting: Venue of the meeting must be booked having necessary time for the preparation to arrange the meeting.
But because of some staff changes in senior management company is facing a crisis with its customer service and after sales support. This is a frustration going on between senior management, engineers and floor staff. According to Management key concepts, these problems will be better understood
The three descriptive research methods that I will discuss are Naturalistic Observation, Survey, and Case Study. Naturalistic Observation is a research method in which people or animals are observed in their natural habitat without any controls or variables. This type of research method may be conducted if you want to see how people truly act without being watched. For example, this research method may be used to determine who are healthier shoppers, men or women? The researcher would go to a food store and take count throughout the day of how many men and women he finds in the fruit and vegetable isles, and how many he find in the snack isles.
The teams processing the information for the customers for the service provided were contacted by the customers to assist them in making payments. Knowledge The knowledge about the buying criteria of the consumer and that there was greater opportunity for the differentiation strategy implemented based on the quality and the services offered for customers. Mike was also able to establish the fact that his relationship was not too smooth with the managers of the
At meetings, employees can find problems or they don 't understand something 's in marketing policies. Employees can ask questions and solve problems immediately. This will ensure that employees ' marketing strategies are not