Mypond Hotel Organizational Structure

Organization Structure

EXHIBIT 1: MyPond Organization Structure.

KEY :

H.O.D – Head of Department

EXHBIT 2: The organization structure of a 500 bedroom 4 star hotel.

Looking at the two organization structures it is important to note that MyPond hotel organization structure is based on the 26 rooms they have and the Exhibit 2 organization structure has 500 rooms however both hotels are rated 4 star. An organizational structure creates a framework and how the operations of the hotel are to be processed. When an organizational structure is formed channels of communication are established, tasks and responsibilities are defined and work relationships are established too. All

• They cannot list their company on the stock exchange restricting ways to raise capital. (Grove, 2013)

Written/Unwritten rules

Like any hotel and organization that wishes to function efficiently and properly MyPond has a set of rules to be followed by the employees of the hotel. The rules are divided into two namely written rules and unwritten rules. The unwritten rules are also known as psychological contracts, these are a set of unwritten regulations and protocols employees are expected to follow. The author will list down the two types of rules at MyPond hotel.

Written Rules:

• Be early. The company values time and they encourage employees to be early so what needs to be done can be achieved before deadline. They also believe being early for a meeting or beating deadline is a sign of respect.

• Be prepared. Management wants their staff to be always ready and fully prepared before they engage in any activity.

• Be excellent.

• Meet and greet each person we meet with a smile and offer assistance.

• Speak English. This is because it is a language everyone can speak.

• Treat each person with respect regardless of their social status, religion, sex and