Name : Kasthuri Balaji
Roll no : PGEMP44/A/03
Contact : 02
Subject : P & P Week 3 Assignment
Question: a
Recall an instance at work (one which happened to you or which you observed happening to someone else) which you consider to be an example of a healthy or effective conflict management style. What was the incident? Who were the parties involved? Why do you describe it as a healthy/effective conflict management style? Please explain in detail.
Conflicts are bound to arise at any time during the execution of works in a project. The execution of works involves a number of managers and subordinates with different ideas that have various ideas to carry out work. Therefore it is extremely important that
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at one end of the area under discussion, to ensure that work is complete from one side and progresses to the other side.
The second person (Nagarjuna) wanted to engage 8 groups of 500 labour each and distribute the work so that work is complete in stages and can then be handed over to other teams for their work.
The intention of both the above mentioned persons was to complete the work in the said time. Since the two of them have different ideas and different approaches, it could lead to a conflict on the sequence of construction.
The idea of the first person was to deploy a complete labour requirement at one location and proceed with the work from one end of the project so that work can be completed quickly and then the labour can be shifted to another location. Thus, the area where work is complete can be handed over to the next agency to complete their scope of work.
The idea of second person was to distribute the labour in all area so that the works can be started simultaneously in all areas and thus there would be more work front available for subsequent agency which will in turn ensure that the other agencies need not wait for work front
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After a thorough individual review the manager called the two persons together and discussed the pros and cons of both strategies so to give a better clarity to the two persons involved which will help them draw the right conclusion.
This instance describes how the project manager successfully eased the tension between the two persons involved in planning so as to help them work together as a team. The project manager then instructed the two persons to work together with minimum differences.
Question : b
Recall an instance at work (one which happened to you or which you observed happening to someone else) which you consider to be an example of an unhealthy or ineffective conflict management style. What was the incident? Who were the parties involved? Why do you describe it as an unhealthy/ineffective conflict management style? Please explain in detail.
Unhealthy or ineffective Conflict Management Style:
The conflict is between the R & D department and plant operation management to increase the productivity of the site.
R & D department interested in increasing the working capacity of machinery from 80% to
The purpose of the Flu Shot Administration is to provide a community with a free comprehensive health care service that will prevent them for seasonal illness. We were able to decode the demographics of Thornton City in zip code 80229 to identified key activities and the team was able to specify the skill sets needed of each individual. After reviewing the Work Breakdown Structure, it was determined that we have allocated enough people to carry out the goals and objectives of our project. One of the major tools in our project that we needed to manage carefully is allocating resources.
By utuilizing this method of conflict resolution it makes my job easier in some instances. Given that I work in a quasi military environment and hold a position of command, this tends to be quick solution to problems in some instances. However, at times, compromising and collaboration work as an alternative method of conflict resolution. This is especially true when it involves working with other police departments on county wide projects and iniatives. These styles often times produce the best results because it allows for the best of all agencies to be incorporated into the
Bob’s Meltdown In today’s workplace communication is key, collaboration crucial and teamwork a top management buzzword. These facets encourage knowledge sharing, co‐operation and a joint sense of purpose. However, such an increase in interpersonal relationships too often creates an unwanted side effect: conflict. (http://www.emeraldinsight.com/doi/abs/10.1108/14777280310795784)
Case Study #1 Andrew Gonzalez Saint Leo University MGT 417 Case Study #1 The Meridian water pump case is about a small company that produces small water pumps. There was a meeting held within the department managers that pertained to making medium size pumps for the next 6months. Arguments were recorded between the marketing and sales manager, production manager, HR manager and finance manager. It seems to me that all were pointing the finger at one another on why things couldn’t get done and each department was slowing the other down by not efficiently running their departments.
Being able to encompass all conflict management styles allows them to gain trust from clientele, and subsequently build strong relationships. The disadvantages to these approaches reflect negatively on the company. “Always putting the customer first can backfire on the company in major ways” (Importance of Conflict Management, n.d.). Allowing customer to return items with out proper documentation leaves the company vulnerable to lost of revenue and
Human kind have experienced many processes of changes throughout the history, and World War I was a new process that Winston Churchill talks about in his excellent article “Mass Effects in Modern World” written in 1925. He mentions that the new mode of life is different from previous because “collectivization” becomes more significant than individual independent, and he talks about the destructiveness of the WWI and its difference with previous wars. He also predicts some features of the future wars that would be seen in WWII. In modern world, the roles of individuals have been reduced by the impact of the mass production and corporation companies. This happens because of people’s attempt to work together in order to enhance the difficult
It is in observing how people deal with and react to conflicts that we see clear differences between cultures. Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the United States, conflict is not usually desirable; nonetheless, conventional wisdom in this country encourages individuals to deal directly with conflicts when they do arise. In fact, face-to-face encounters are usually suggested as the way to work through whatever problems exist. By contrast, in many Asian countries, open conflict is experienced as embarrassing or demeaning.
A individual use of conflict should be used by many strategies impacted by the culture of the organization or institution but also by the personal beliefs and values. “The variables surrounding the conflict must be examined to understand and alter the choice of a particular behavioral approach to conflict”(Thomas,1976). When deciding the choice of outcome of a problem you should examine the facts and stay away from the assumptions. When managing conflicts, strategies should be utilized and reviewed so that the conflict can come to an collective solution. Some strategies to obtain during a conflict is the first strategy which is understanding that rushing to end the conflict will cause you to not be able to gather the appropriate information.
A conflict is known to be a common process within an organisation. In Tesco, conflicts are observed at different levels among members of groups and come of them are competing. In such type of conflict, group members pursue their concerns apart from the resistance of other employees. It may involve employees pushing their view points at the expense of others while maintaining the organisational resistance to the actions and activities of other members within the group. For instance, it may be observed that one employee feel his voice and opinions about some matter are being not considered by other members and management of the organisation.
Productive conflicts are the seeds from which any and all meaningful relationships grow. This in itself requires the team to be able to talk about the problem at hand without any kind of personal attacks and instead focuses on what is best for the team. This allows team members to feel comfortable sharing their true opinions and thoughts without any fear that they may get reprised or criticised. The leaders themselves need to be careful not to try to resolve a conflict with temporary harmony and solution in order to protect certain members of the
His expression of surprise and anger when he realized how long this issue had been discussed in the background without his knowledge, or even a hint of a problem, suggests he felt the procedures followed to address the issue should have been different. A conflict can be composed of all or some of the four types: Goal, Cognitive, Affective and Procedural. Managing multiple types of conflict is sufficiently difficult but there is added complexity due to the need to assess the level of conflict. Dedicated attention to the complexity of conflict is necessary not only to avoid a dysfunctional dynamic but to also facilitate positive operational outcomes (Wombacher and Felfe,
Scenario 2: Beginning in my first real job out of college I was hired to work for the county social services department. This was an exciting opportunity for me as I had a great desire to work in government since I was young. In working my first week at my new job, I had an opportunity to meet with the Social Services Director. He was a very engaging, confident and passionate man that shared many of the same values that I had. He talked about the importance of all of the employees working together for the common cause of assisting those less fortunate in creating a better life for themselves.
Conflict resolution happens often in the workplace that can either drive or disturb employees, supervisors, a team, and an entire organization. When supervisors allow conflict resolution to fester without taking immediate action, it can lead the organization into an unhealthy environment. In this paper, the topic for discussion will analyze various strategies that can be utilized to control and manage conflict resolution in the workplace, and the role of the supervisor during conflict resolution situations. In addition, a discussion will include how the workplace and its customers are impacted by a diverse workforce. Conflict Resolution Conflict in the workplace is inevitable, especially in a diverse workforce where employees possess different approaches to his or her job and come from various backgrounds, who share a common work space within an organization (SHRM, 2015).
On how individuals evaluate the behavior of another individual, how he projects a conflict behavior depend conflict stability of person. In modern conflictology Thomas and Kilmann identified the following five basic styles of behavior in conflict situations: 1. Competing is assertive and uncooperative—an individual pursues his own concerns at the other person 's expense.
Organizational culture differs from a company to another, depending on the nature of work. Frequently, a remarkable diverse combination of qualities and standards, administer the cultural environment of an organization. A system of common meaning held by associates that differentiates the organization from other organizations is what we mean by organizational culture. In today 's quickly changing business atmosphere, the cultural make-up of an organization perform a decisive role the achievements of the organization to accomplish its vital targets. In this essay, the reader will be able to recognize the organizational culture of Etihad Airways, which is one of the biggest well-known airways in the airline industry.