Assignment On Quality Management
PROFESSIONAL DIPLOMA IN MANAGEMENT
MODULE : QUALITY MANAGEMENT
LECTURER: DR.PRABA
DUE DATE: 13 OCTOBER 2017
SUBMISSION DATE: 13 OCTOBER 2017
NAME: KEMPES JOSEPH
MATRIX CARD #:
INTAKE:
UTMSPACE
Scenario
Producing high-quality product and services to meet the demand of customer is a major challenge for every manager. Ability to satisfy customer`s needs is a fundamental requirement to survive in business, either as organizations were closed or re-located due to poor quality, either in term of product or services.
Edwin Deming, a leading Quality Guru developed what is known as the Deming Chain Reaction; a situation whereby when quality improves, cost will decrease and productivity will increase. Ability to apply ‘Deming Chain Reaction’ is a valuable skill set for you.
Task
a. With relevant example describe five major quality challenges in your organization.
b. Explain how you could apply three key lessons from any of the Quality Gurus to improve your organization`s quality performance. Your explanation should include the possible challenges in implementing the quality improvement initiatives and your strategies to mitigate these challenges.
Quality
Any business that is unable to manage the quality of its products or services is likely to be lost their customer. Quality is important for sales, cost control, productivity, risk management and compliance. Producing good and reliability product
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