Organizational Culture In Health Care

Question 2

In this section, I will explain briefly the Organizational culture and then I will assess the AUBMC's culture and explain the role organizational culture plays in the provision of health care services.

AUBMC’s Corporate Culture

"Organizational culture is what the employees perceive and how this perception creates a pattern of beliefs, values, and expectations"(Gibson et al, 2012). It is the collective behaviour of humans who are part of an organization. The culture followed by the organization has a deep negative or positive impacts on the employees and their relationship amongst themselves.

There are several factors that affect the organizational culture. Those factors could be an internal and external factors. As in the case of

Still they were branding issues. The organization had been a medical center since 1970, and its name was officially AUBMC though it was still referred to as the American University Hospital (AUH). Also, staff and doctors referred to the Center as AUH. Moreover, the lobby, considered the hospital façade, had been there for more than 25 years and was showing signs of wear and tear. There was no dress code, no script for the way front-liners greeted patients and no unified communications policy (TMA01, 2015).

Second, low- profile symbols. I will discuss AUBMC culture through main categories of low- profile symbols: practices, communications, and physical forms. Practices; these are the rites, rituals, and ceremonies of the organization. These can take many forms, and would include the annual office activity, employee awards and inter-site competitions(Cameron, 2007, p. 51). In AUBMC, there were no activities for the staff that enhance and encourage them to work like for example open day or activity for best employee for that year or for the achievements. In fact, like these ceremonies renewal the staff power and then will reflect in their work. Communications; there was Lack of communication among employees in the AUBMC.

It is important for any organization to have healthy corporate culture. A healthy corporate culture values each employee in the organization regardless of his job duties, which results in employees working as a team to meet the Organizations and their personal needs. Healthy corporate culture improves the performance and improve the workflow in different areas such as identity, Competition, Reputation, Quality, Productivity, Loyalty, Unity and Employee Retention(see the