Audience Analysis
“What one person finds persuasive or problematic, another may not… Change planners should start the analysis by determining the groups of employees who will be affected differently by the change,” (Clampitt, 2017, p. 251). As became apparent after the changes were initiated, individuals began to voice their disappointment amongst trusting peers, for fear that vocalizing such concerns would reflect poorly on them with leadership. The next best way to address these silent-but-deadly perceptions is through identifying the lions of each group – those that have established clout within their respective roles, regardless of job title, to hone in on. Doing so will also filter down the communication channels for improved reception and, hopefully, open two-way
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As a change consultant, building open and honest trust with these players would help unearth the undertow of beliefs spreading throughout the department, in order to strategize the response and influence change.
To best capture these talking points, the following change worksheet will be utilized and bridge the step into strategic design:
Audiences (Groups) How Will the Group Be Affected? Who Are the “Lions” in the Group? What Are the Channel Preferences of the Group? What Do Group Members Know or Think They Know? What Will Be the Group’s Likely Concerns or Resistance Points? Communication Objectives for the Group
(Clampitt, 2017, p. 256).
Strategic Design
The strategic design will consist of five key steps: 1) developing tentative communicative objectives for each of the audiences; 2) determine common objectives that are shared by all the audiences; 3) develop an
The groups are the Guardian, Idealist, Artisan, and Rationals. Reviewing and sharing results within the group will give one another an understanding of others point of view, and create an open, trusting enviorment. It is important to be aware of one’s own personality type
We will have to show the group how to use “I” statements, how to address members with respect, how to give appropriate feedback, and how to maintain appropriate boundaries. It is our task to get the group to talk to each other rather than talking to us or through us. We also need to teach the students how to listen by modeling the way we attend to them. Thus, when participants state specific issues related to the group, my coleader and I will actively get involved to assist each member to solve their conflict such as another member not following guidelines. This will also give us an opportunity to explore why a person is feeling the way they do and bring it to the
Charlotte has to find a way to reach all employees as efficiently as she did with the “Thirsty for change” group. The employees have to become more creative, not work along with the old rules anymore and truly embrace the new statement of vision and values. Recommendations 1. Reach people in
Moreover, they need to enhance their capacity and expanding their relation because knowledge have been varying and unique to be operated for the group purpose (Martin & Mirraboopa,
Collaboration is very important when it comes to the strategies of an organization you can start by with the audience, externally collaboration, and internally
The purpose of group learning and development is to ensure that all learning styles are catered for and the ultimate goal of sharing knowledge is achieved. When using a group to deliver something new each individual can call on a fellow participant to confirm understanding. 1.2 Explain why delivery of learning and development must reflect group dynamics When delivering to a group it is important to consider, what is the normal behaviour within the group? Who plays what role?
This could be to specific group, for instance a support group for deaf people, teaching service users or for meetings. In group communication, every individual participating will try and get their personal ideas and thoughts across, especially if they disagree with a point raised (Storming stage: Tuckman group communication theory). In health and social care, group communication is mostly used in a meeting arrangement, as it allows a number of different agencies or care providers with in one agency to focus on particular aspect of care, or on a service user and the care that currently being provided. Communications between Colleagues not only on a one to one basis but in a group setting is key, to everyone working successfully, the performing stage of Tuckman group communication theory. Within a health and social care an absence or lack of tolerance and understanding for fellow employees might create a negative emotional atmosphere, it may only personally affect two people, but will ultimately affect everyone working with them, and possibly decreasing the level of care to their service
3. To gather knowledge of each group member's values (Hinson, 2015). Directions: 1. Have each group member introduce themselves (Hinson, 2015).
Initial responses of the senior executive members were mixed. Feelings of excitement were reported, however, the majority expressed feelings of anxiety, confusion, fear, worry, and impossibility towards change. These responses show high change resistance in the senior executive team. Resistance is often viewed as a hindrance rather than as a potentially useful score of information (Piderit, 2000).
Hence, leaders need to be prepared and manage readiness to the alteration by making an environment of honesty and transparency for their team as a successful implementation of the change is unlikely. Employees must be part of the change hence, they must to be told about the requirement of the change and be given a reward to motivate to embrace the change. If change be accepted by all recipients it can be implemented quickly and effectively. The leaders’ attitudes and behaviors have both positive and negative alterations on the change success. Therefore, leaders of organizations need to try and develop a more framing and shaping behavior, adding skills on themselves to change and motivate the subordinates towards the embracing the change.
• Change Objective • Clear Communication of the need for change to all Staff • Addressing employee concerns in terms of change Freezing After the uncertainty created in the unfreeze stage, the change stage is where people begin to resolve their uncertainty and look for new ways to do things. People start to believe and act in ways that support the new direction. In order to accept the change and making the change successful, The Staff of BBC need to understand how the changes will benefit them, so that they would embrace the new direction and participate proactively in the
Hence, the quality of communication is a critical aspect of successful change (Hayes, 2007). One form of effective communication strategy that PAT should adopt is “Underscore and Explore” which involves two-ways communication. This strategy allows managers to focus on the core issues related to the change. Employees are also given the opportunity to raise their concerns and feedbacks (Campitt, Dekoch and Cashman, 2000). Feedbacks in the form of surveys can be collected from the employees to improve in the change processes (Ford and Ford, 2010; Young and Post,
My experience in Change Management is very limited. The theoretical knowledge I have acquired during the first four weeks of this module has made me realize that transforming organizations is a difficult and complex task. I have read case studies mentioning the unique contribution of change leaders whose role is to talk to people’s hearts and minds. I have also understood how important is to reconcile conflicting interests and emergent tensions between top-down transformation initiatives and functional operations. Despite the widespread belief that managing change is tough, there is little agreement regarding the factors which influence change the most.
Theme: The group members will be given an opportunity to assess where they are now and where they want to go. They will also be given an opportunity to evaluate how and if the session were beneficial to them and identify areas of improvement. Session 4 Overview: The session began with welcome
It is worth noting that peer talk can be a driver of change initiatives (Frahm and Brown, 2005, cited in Peus et al., 2009). This may be at least partly because one takes on the attributes of one's colleagues. Noticeable, when change happens, people move through the phases of shock, denial, resistance and acceptance at different speeds (Lecture 7, slide 38). We recommend that