Balanced Scorecard System Case Study
balanced scorecard system an organization goes through four-phases:
1. Strategic Focus – Refine and commit to the organizations’ strategy
2. Assessment –4 steps are involved in this phase a) Audit measures b) Develop new measures as needed
c) Apply new measures d) Analyze and report3. Change Planning and Implementation – Implement improvement plans4. Continuous Improvement – a) Track metrics b) Continue improvement c) revisit scorecard cascade. There are several barriers to establishing an effective measurement system:1. Unclear objectives2. Unjustified trust in informal feedback systems3. Entrenched management systems4. Too many measurement systems within an organization
4. Outsourcing
It simply means hiring someone from outside the company to perform tasks that
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* Selection of employees requires careful evaluation of the personal characteristics of the candidate and his/her spouse. * Training and development extends beyond information and orientation training to include sensitivity training and field experiences that will enable the manager to understand cultural differences better. Managers need to be protected from career development risks, re-entry problems and culture shock. * To balance the pros and cons of home country and host country evaluations, performance evaluations should combine the two sources of appraisal information. * Compensation systems should support the overall strategic intent of the organization but should be customized for local conditions. more important as we go up the pyramid to middle, senior and top level managers. One of the scarcest capabilities is leadership.
• As organisations, their customers, employees and their environment become more
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