Bank Internship Report

Internship Report on

A Study of Service Quality in KSC Apex Bank ltd, Gandhi nagar Bangalore. By,

SUHASH .A.B

4GX12MBA43

Submitted to

VISVESVARAYA TECHNOLOGICAL UNIVERSITY, BELGAUM

In partial fulfillment of the requirements for the award of the degree of

MASTER OF BUSINESS ADMINISTRATION

Under the Guidance of INTERNAL GUIDE EXTERNAL GUIDE Mr. Ravi Shankar S. Ulle Mr. M.Basave gowda Assistant Professor Branch Manager GSSS Centre for PG Studies

During the post-independence period there felt a need for nationalized banks. Mainstream banking in India was been controlled by few industrialists mostly serving the narrow interest of industries to which they were connected and catering to the needs of the certain class of customer. This termed as class banking. The liberal credit policy was not followed in lending to the priority and neglected some sectors including Agriculture and SSI. Thus the need was felt literally overhaul the Indian banking system to serve the needs of the economically weak sections of the society across the length and breadth of the country. Several social measures were contemplated to overcome the deficiencies outlined above the working of banks in India. The first step towards the objective was taken when banking laws act was passed in December 1968. However the ultimate step was taken by GOI through an ordinance in July 1969 when 14 major commercial banks were nationalized. These banks had deposit which constituted 87.5% of total deposits of the scheduled banks in the private sector. The bank nationalization bill was passed in the parliament as the banking companies act 1970. 6 more others banks were nationalized in 1980. Thus the measure was taken to achieve the desired social and economic

The bank was thankful to the broad spectrum activities and track record and is ranked as one of the premier State Co-operative Banks in the Country. The main objectives of the bank is to serve the formers in the state by providing the short and medium term loans to carry on general banking business and function as the leader of cooperative banks in the state.

The bank also gives cash credit loans to agro processing and for marketing activities for consumer cooperatives and sugar factories in Karnataka. It provides term loan to sugar factories under consortium arrangements and working capital loans to state level and national level cooperative institutions.

Aims of bank

• To serve as a state cooperative bank and as a balancing centre in the state of Karnataka for registered cooperative societies. • To assist and coordinate the member DCCBs and other cooperative societies and secure financial assistance for them.

• To arrange and hold periodical cooperative conferences of the DCCBs and other members of the bank and to take action for the growth and improvement of the Cooperative Credit Movement.

• To take measures to assist Cooperative Education.

Services

• Bank guarantee.

• Bills

• Safe deposit