Pension Funds, General Insurance, Custodial Services, Private Equity, Mobile Banking, Point of Sale Merchant Acquisition, Advisory Services, structured products etc. Each one of these initiatives having a huge potential for growth. The bank is forging ahead with cutting edge technology and innovative new banking models, to expand its rural banking base, looking at the vast untapped potential in the hinterland and proposes to cover 100,000 villages in the next two years. At the end March, 2011, the total number of branches was 13,542 while the number of ATMs stood at 20,084 across the country. It is also focusing at the top end of the market, on whole sale banking capabilities to provide India’s growing mid / large corporate with a complete array of products and services.
This is the start of building a customer relationship. 4) Needs Assessment – this is where the needs of the customer is assessed to establish how a product can benefit a customer. It is important that a good relationship is built to gain confidence and trust with the customer which will help to convince them that choosing this product is to their benefit. 5) Presentation – this is a presentation of a product and all of its features. A presentation needs to be focused on how the product will benefit the customer.
It is currently evident that the drop in credit development and increment is focused on resources has influenced the utility of all banks, and debilitates the very survival of some of them. The centre test is that a large number of (PSBs) are undifferentiated, sub-scale, and with restricted capacities to be full widespread banks. Around 80% of them claim just 25% of the benefits. They likewise work in basically every market fragment with exceptionally constrained segment or vertical-centred specialization. Truth be told, they concentrate on a similar client sections, offer comparative items, and all the time contend just on cost As India joining with the worldwide economy and the rupee gets internationalized, Indian banks will encourage corporate access to offshore markets and capital
The Area Sector Banks (PSBs), that are the center of the Investment sector in India report for extra than 78 each cent of the finished investment industry assets. Unfortunately they are burdened alongside excessive Non Presenting assets (NPAs), large manpower and lack of present technology. On the supplementary hand the Confidential Sector Banks are making incredible progress. They are heads in Internet investment, mobile investment, phone investment, ATMs. As distant as external banks are distressed they are probable to prosper in the Indian Investment Industry Indusland Bank was the early confidential bank to be set up in India.
In the past, whenever the Government felt that a commercial bank had become weak, either financially or managerially, a decision was taken to merge it with some strong bank. Some examples of such mergers include Hindustan Commercial Bank and New Bank of India with Punjab National Bank and Laksmi Commercial Bank with Canara Bank, Nedangu banks with Punjab National Bank, Bank of Muscut with Centurion bank, GTB with Oriental bank of commerce and the proposal of the associate banks with SBI. These steps are an attempt to consolidate and strengthen the financial position and to increase the market share of Indian
How should satisfaction be measured? And How to use a customer satisfaction survey to greatest effect? (Oliver, 2014). Furthermore, the survey should touch on all aspects of the institution. For instance, the developed survey shown in appendix A considers customers’ satisfaction with services of the organization as well as their satisfaction with how workers of the institution interact with them.
Critique on Islamic Banking In the last two decades, Islamic Banking has expand and grown globally after gaining support and agreement from the oil-rich Gulf States such as Bahrain, Qatar, Iraq, Saudi Arabia, Oman and the United Arab Emirates (UAE). It became a successful global phenomena not only in majority Muslim countries but also in non-majority Muslim countries. In addition, both Islamic and non-Islamic banks provide this Islamic banking system. This successful happen because of the desire of Muslim to invest and save their money in ways they recognize compatible with their religious belief and cultural values. The multinational and conventional banks also began providing ‘Islamic Product’ and ‘Islamic Windows’.
Its head quarter is in Mumbai, Maharashtra. As of March 2016, the bank had a network of 4196 branches and more than 6909 ATMS spread across India. It is listed on the Forbes 2000 apart from this a bank is providing various other services like business segments include Treasury Operations, Wholesale Banking and Retail Banking Operations,. This Bank has offer several types of deposits for the customers such as savings deposits, current deposits, current and savings accounts (CASA) deposits, and recurring deposits. On the other hand banks advances and loan portfolio includes large corporate advances; small scale and medium enterprises advances; agriculture advances, Industries development and retail advances.
Thus, there is a need to empower the customers and they shall be made aware of products and services of the banks. Banks’ should endeavor to provide better customer service and they should periodically study the system and process and its consequent impact on the customer service. Banks for the betterment of customer’s service should adopt the following
small banks, the factors that affect them are different. For instance, the quality of customer service in small banks would depend on the degree of product, fees, interest rate customization offered, the value derived by customers and customer retention ability. However, quality of service for large banks would be a factor of ease of access to products via multiple branches/ATM network, comfort in transferring accounts, efficiency of the online portal, and quick redressal of customer grievances. Moreover, financial and operational benchmarks need to be interpreted depending on the size of the bank. Let us reflect on few vital parameters for small and large banks and how it affect their