The mixed model of emotional intelligence postulated by Goleman (1995) is also known as emotional intelligence theory of performance because the model consists of sets of competences and skills that drive organisational performance and leadership performance. These sets of skills or competences which are the constructs or clusters of the model are self-awareness, self-management, social awareness and relationship management. 1. Self-awareness: This construct encompasses self-confidence, self-assessment, self-deprecating sense of humour and thirst for constructive criticism. It is the ability to read and understand one’s emotion in view of its strength, weakness, values and goals as well as recognising their impacts on others.
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To improve one’s ability in emotional intelligence, it is important to understand the elements/competences involved in it. Each competence needs to be comprehended along with how it would look like in action. The competence themselves can be classified as: Figure 2.2.4: Competences of EI The personal competence comprises of self-awareness, self-regulation, and motivation. The social competence comprises of empathy and social skills. Personal competence is one’s ability to be aware of one’s emotions and manage behaviour and tendencies.
This describes the ability to have effective relationships and is also the ability that underpins popularity, leadership and interpersonal effectiveness. Mayer and Salovey (1993:433) defines emotional intelligence as a type of social intelligence that involves the ability to monitor one 's own and others ' emotions, to distinguish among them, and to use the information to guide one 's thinking and actions. Mayer and Salovey (1997) revised this definition to include: • the ability to perceive accurately, appraise, and express emotion. • the ability to access and/ or generate feelings when they facilitate thought. • the ability to understand emotion and emotional
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