According to Tor Tonnessen (2005), it stated that the manufacturing excellence, competitiveness and a company’s ability to continuous innovation to be dependant among others on the participation and involvement of employees at different levels. In order to improve the industry 's innovation ability as well as implementing a new strategy, do need the wide employee participation which would lead to a better success of the strategy (Tor Tonnessen, 2005). According to Elisabeth (2010), she stated that the need of the employees itself are the acceptance as they need to find meaningfulness for themselves so positive attitude can be instil in them as well as participation in the company itself would bring a great impact on them. According to Suzanne (2015), it stated that empowering employees through involvement and participation has been shown to increase job satisfaction and employee retention as they are paying dividends for the organization. From here, we can see the importance of the involvement as well as the participation of the employees in order to achieve the goal of the company which would be helpful when we actually implementing the Lean Six Sigma as what been research by Vesna (2016) whereby it shows the implementation of Lean Six Sigma need the process of improvement together with cost
Simmon Case Study The Great Game of Life (GGOL) refers to an efficient change program whose main objective is to assist people to grow for them to make better life choices. The module’s aim is to teach the employees on the means of attaining their full potential both on an individual level and collectively as a team (Goncalves, 2006). The procedure is important for any organization since it encourages team building exercises and coordination within the work environment in tackling problems. It also allows the workers to participate in fun activities and at the same time learn a thing or two about running an enterprise effectively. Simmons should implement the Great Game of Life (GGOL) program because it results in a lot of benefits that
They put measures in place to in order to protect the business or to align the business with future trends this enables the business to be current, profitable and adaptable. These type of leaders invest resources in projects that will give them better insight into market trends, customer expectations and the competitive environment. They always use the method of employee recognition programmes to generate new ideas and encourage employee participation. Positive findings is then introduced into the business and communicated to the team in order to enhance productivity. ( Venter et al., p207) 4.2 Strategic leaders are evidence-based and research led Strategic leaders based their decisions on data collected via various research methods.
The systems also play a pivotal role in generating and integrating information assets into organizational decision-making and a knowledge building process which helps to improve value chains and operational efficiency. Other Knowledge Management technologies such as collaboration, mobile work, content management, business intelligence, business process management (BPM), and knowledge sharing are also employed within the industry. Technology plays a major role in Knowledge Management. Pemberton and Stonehouse (1999) assert that only those businesses that keep abreast with technological developments will be able to manage knowledge effectively; resulting in rapid learning and greater intelligence that will lead to the generation and sustenance of competitive advantage. If Dream Destination gains knowledge from both employees and clients and incorporate technology all ‘problems’ stated earlier will be rectified.
Career bands provided employees to be rewarded for current performance and career growth. To support the new compensation system, the performance management system was developed. The system used performance goals that were tied to business strategies and objectives. So this system can work properly there were managerial training. The managerial training was key so managers could use the system effectively so they can tell the employees the importance of performance and its links to compensation.
This perspective can help manager to see how well their business is running and wether its day-to-day activities support the organization’s key goals. Apart from that, internal business process refers to the satisfaction of both shareholders and customers (Biden, Mziu and Suhaimi, 2014). This perspective is important because the firm could analyze their current internal ability and react based on the market needs. The Balanced scorecard helps the organization to identify type of internal business process that can satisfy clients and shareholders. The strategy to improve the process could have an effect on the
It is a methodology used to learn about customer needs and behaviors in order to improve stronger relationships with them. The more suitable way to consider about CRM is as a process that will help bring together lots of sections of customer information, sales, marketing efficiency, responsiveness and market trends. CRM benefits businesses to use technology and human resources to gain awareness into the behavior of customers and the value of them. By definition, it is a management philosophy that allows a company’s goal to be achieved through identifying and satisfying customer’s stated or unstated needs and wants (Alavi, 2013). It is thus, identified that customer relationship management has the potential in increasing future expected revenues for the company as well as to those prospective customers (Wang et.
Cross functional relationship exist in this organization because of the main goal to achieve synergy by working together Amana Takaful believes that working collaboratively and cooperatively increase the synergy level in the organization. There are several cross functional relationship in Amana Takaful, among them on is for a new marketing campaign. A cross functional team is formed consisting experts from finance department, marketing department, sales department and IT department where they will take their own decisions. Second cross functional relationship is for service improvement. To meet customer expectations and achieve higher customer satisfaction rates, Amana Takaful needs to understand what customers are looking for.
Customer satisfaction plays a vital role in the progress of your business. It is a marketing term determines how products or services supplied by a company meet or outdo a customer’s expectation. Customer satisfaction is considered important because it provides marketers and business owners with a standard that they can use to administer and improve their businesses. It also helps the marketers to monitor their businesses. Thus, it is important on the part of the marketers and business owners to understand the importance of customer satisfaction.
Therefore, there were several strategic goals that human resource management need to follow in order to gain and maintain the competitive advantage. Firstly, increase capability and align skills to organizational needs by invest in people through the introduction and encouragement of learning processes designed. Next, to acquire and develop its intellectual capital through taking the steps and ensure that the organization identifies the knowledge required to meet its goals and satisfy its customers. Furthermore, to define the behaviours required for organizational success and ensure that these behaviours are encouraged, valued and rewarded. Other than that, to urge individuals to draw in wholeheartedly in the work they accomplish for the association and also to gain the commitment from the employee and employer of organization’s mission and values.