(2009) pointed that all ISO 9001 is considered the most common international standard for quality management. Dimara et al. (2004) mentioned that it underscores the requirements that must be met by an organization to demonstrate its capability in designing, producing and delivering goods and services of a steady quality ISO 9001, according to Tigani (2011), founds a basic set of quality system requirements that are essential to guarantee that the process capability of continuously producing products that meet the customer's expectations. Services and products resulted from processes or activities that transform inputs into outputs and the quality of services and products is directly related to the quality of the process that produces them. Product quality improvement, consequently, necessitates the development of process
Parasuraman, Zeithaml and Berry defined the concept of service quality as “ a form of attitude, related but not equivalent to satisfaction that results from a comparison of expectations with perception of performance. An expectation are viewed as desired or wants of consumers, i.e., what they feel a service provider should offer rather than what the service supplier would offer. 3. Gronroos and Lehtinen (1985) believe that service quality consists of two generic types of quality technical (or output) quality and functional (or process) quality. The technical quality refers to the traditional quality control, as in manufacturing.
ISO 9001 standard defines the fundamental requirements for a quality management system and only the standard can be certified by ISO 9000 family of standards. ISO 9004 standard directs organisations to sustain the success obtained implementing ISO 9001 and it provides guidance for a quality management system with a broad range of objectives in order to achieve sustainable success (ISO
The International Organization for Standardisation (ISO) is the world’s largest developer and publisher of the International Standard. The ISO technical committee is mainly responsible for preparing the international standards. The purpose of ISO is to enable organisations to establish the system and processes for the improvement of energy performance and efficiency, use and consumption. The implementation of ISO in an organization helps in reducing the greenhouse gas emissions and environmental impacts and saves energy through systematic management of the energy. The ISO is suitable to all types of organizations irrespective of size, cultural, geographical conditions.
Consistent within quality doesn 't solely mean the standard of product, however conjointly of when trades service, quality of organization, the corporate itself and therefore the human life. Feigenbaum outlined total quality as never-ending work processes, beginning with client needs and ending with customer 's
Quality Function Deployment A critical aspect of building quality into a product is to ensure that the product design meets customer expectations. This typically is not as easy as it seems. Customers often speak in everyday language. For example, a product can be described as “attractive,” “strong,” or “safe.” However, these terms can have very different meaning to different customers. What one person considers to be strong, another may not.
• Providing a method for autonomously checking that associations have a solid and extensive arrangement of value certification in backing of the objectives and targets set down in their ecological arrange. What are ISO and ISO 14001? International Organisation for Standardisation (ISO): The world's largest developer and publisher of International Standards. NGO network comprised of national standards institutes of 160 countries. ISO 14001: is a part of ISO 14000 which is a family of voluntary standards and guideline reference documents.
The improvements in the quality of pharmaceutical products and services are essential for business continuity and sustainable growth in a fast changing market. The integration of quality management system ISO 9001 in pharmaceutical industry conveys beneficial actions in the market, such as: • Improvement of the quality of production and reduction in the production cost of the products • Uniformity in the production and supply of standard quality goods to consumers • Reduction in spoiled production and rejection from consumers and
ISO management system standards provide a model to follow when setting up and operating a management system. .The ISO 9000 family of quality standards is based on the conformance definition of quality to assure customers that a quality product or service will be supplied consistently (Terziovski & Guerrero, 2014). The ISO 9000 family refers to diverse facets of quality management and contain ISO 9001:2015, ISO 9000:2015, ISO 9004:2009, and ISO 19011:2011. Quality management standards aim to advocate companies’ and organizations’ efforts for being certified by guiding them since companies and organizations want to meet customer satisfaction and improve product quality consistently. The ISO 9000:2015 covers the basic concepts and language, ISO
The three basic parameters of quality comprises of product quality, process quality & human resource quality. If organizations try to improve the human quality, automatically it will positively reflect on product quality and process quality. The focus of quality management standard ISO 9001:2008 is more on people centric organizations. ISO/TS 16949:2009, is an internationally recognized quality management system specification exclusively for automobile industry. It contains all the requirements 9001 Standard plus additional requirements specifically automobile